Do's & Don'ts
What should you do when asked for directions?
Listen carefully and give a direct response
Give one example of a friendly wrap-up phrase.
Glad I could help! Enjoy the rest of your time in Times Square
What is the process called for checking on individuals laying on the streets and what are the steps for the check?
Wellness Check
1. Approach and address individual
2. Ask if medical services is needed
3. Ask to relocate or sit up
Where can you buy same-day Broadway tickets at a discount?
TKTS Booth
Name a place you can play car racing simulation games
Dave & Busters or Tm:rw
What is the respectful distance to maintain during interaction?
An arm's length
What can you point visitors to if they need more info?
The QR code on signage
Duffy Square between the metal grates on Broadway and the white tape on 7th ave
What is the famous singing diner called?
Ellen's Stardust Diner
Name one unique retail shop featuring Japanese collectibles
Tamashii Nations or Miniso
Name one thing you should avoid saying to a visitor.
Slang, sarcasm, aggressive tone, etc.
What should you remind visitors about Times Square events?
The Times Square website has upcoming events and activities
Where are the two spots to get free water on the plazas?
44/45 blue recharge kiosk and Hope hydration on Duffy
Name two museum-like attractions in Times Square.
Madame Tussauds and Museum of Broadway
What are the three candy stores in Times Square?
M&M, It's Sugar, and Hershey
What should you do if you don’t know an answer?
Ask for assistance over the radio
Give one example of a polite redirect to end a long chat.
I’d love to chat more, but I need to assist others. Have a great visit!
What direction should the arrows on the flip flop signage on the plazas be facing?
East or West
New 42 Theater
Name the store famous for canned-themed souvenirs.
The Fantastic World of the Portuguese Sardine
Name two things you should never do physically to a visitor.
Make physical contact and touch belongings without permission
What’s a way to deny a conversation politely but still offer help?
If you have a question about the area, I’m happy to help. Otherwise, I need to continue my work.
What signage should be changed on the first of the month?
What is the museum that has an immersive ride in Times Square?
Rise NY
Name one store that sells personalized eye portraits.
Iris Galerie