Sooner Select
Name the health insurance that will be giving out new subscriber numbers?
Humana
What day are we on for cash discrepancies?
0
Who are the new private insurance cards being assigned too?
Janet Ramirez
A patient walks in requesting a pediatric flu vaccine, how do you schedule this?
You do not schedule them. You create an action and assign it to appointment action.
What is the First and last name of the new CEO?
Kate Neary
Name all of the new sooner select health plans?
Aetna Better Health
Humana
Ok Complete Health
Liberty Dental
Dentquest
Cash, Credit Cards, Checks, Money Orders
Name all insurances that can be auto checked?
Community Care
BCBS
Humana
UHC
Aetna
Medicaid
Cigna
A patient is checking out from his OV and had labs done, patient is telling you he is feeling dizzy. What would you do?
Call the care team or a nurse.
What is our Front Office Mission?
To provide quality customer service
How many days after April 1st do insured pt.'s have to switch their plan?
90 days
What is your deposit slip supposed to look like when dropping coins?
(Deposit slip example)
Name all the providers that accept Ambetter?
All providers as long as PCP is assigned to CHC.
A patient is scheduled with Judy at 9 am for an acute visit and is being turned away because she is not the PCP, patient does not get seen. What should be done?
Patient must be added to the turn away list.
What is the last day we can accept the 2023 tax returns?
April 15th
What is the key word we are looking for on the insurance card that determines whether the insurance is a private insurance or managed Medicaid?
Sooner Select
Name all examples that include cash discrepancies
Facility, over, shortage
Should a patient with private insurance fill out an affidavit for a title x visit?
Yes.
If we have an 18 year old patient that has only been seen during teen clinic wanting to schedule a 330 visit. How would you schedule the patient?
If acute reason, they can be schedule with any provider and advise to arrive 30 min to fill NP docs.
If complex reason must be scheduled under re-establish slot and arrive 30 min to fill NP docs.
What is the name of the new Medical Records company?
Verisma
Name at least one of the excluded populations that are not eligible for a Managed Medicaid plan?
STBS ( Soon to be sooners)
BCC (breast and cervical cancer)
ESI (employer sponsored insurance)
If you dont have any 1s and a patient hands you a $50 bill. Patient needs to pay $42 for labs, what can you do/ask in order to complete transaction?
Ask the patient if they have $2 in order for the PSR to give $10 in return.
What insurances must have CHC assigned as PCP?
All HMO plans
If a patient is checking in and they present a insurance that can not be auto checked and billing is not available, what should be done?
Recommend patient to provide income and add a note in the appointment stating, patient advised of possible additional charges.
What provider does teen clinic, and what days/location?
Kerri Vandiver-Tuesday EO
Isabella Loy - Wednesday EO
Dr. Long - Thursday KW
Judy Sanders - Friday KW