PEP
Where will you find received Brinsupri documents in PEP?
All received documents
What status should you be in when stepping away for a personal matter or to use the restroom?
Restroom
What Program do you tell the PA department you are calling from when you call on a PA?
How early before the start of your shift can you log into your computer?
2 Minutes
What system do we use for phone calls?
Five9
What is the first thing you should do after being assigned a document?
Accept the document
What status should you be in during your 'ready' time?
Intake
How do you pronounce the drug we are calling on for PAs?
Brin-sue-pree
Bren-zo-cat-ib
In what time frame should leadership be responded to?
What system do we use for data entry?
Salesforce (PEP)
What record type should you select when transforming the HCP Practice/location.
Address
When should you be changing your status in Five9?
Restroom, breaks and lunches
What information should you have handy for the patient prior to making a PA call?
Full name
Date of birth
Insurance ID number
Pharmacy name and contact details
Patient’s demographics/contact information
Healthcare provider’s contact details including NPI
What is the process when experiencing IT or internet outage issues?
Bonus: How do you handle time missed due to outages?
Notify supervisor immediately with confirmation from the service provider.
PTO
What system do we use for PTO requests?
Workday
What are two items that would be considered missing information on an enrollment form?
HCP Signature
Patient Mailing Address
Primary Phone Number
HCP Mailing Address
Primary Payer
HIPAA Consent
Patient First and Last Name
HCP NPI
Specialty Pharmacy
When should you be logging into Five9?
Beginning of your shift
If the PA department is unwilling to give you any information, what should you do?
Disconnect and attempt to call another time.
How much of a notice do you need to give for PTO requests?
2 weeks
What system do we use to submit timecards?
Oracle
What can you click on to see the entire care team and program information?
Care Plan
What is the format of your Five9 login ID?
Frist.LastName@insmed.com
If the PA department states the PA was denied, what questions do you need to ask?
Denial reason
Has the appeal been filed
Can a copy of the approval be sent to the program
How many trainings can you completed per day/week in our training platforms?
15/day 50/week
What system do we use to submit IT issues or questions/inquiries for other departments?
ServiceNow