What is a facet? (Hint: Left side of the screen in ASOE)
Facets are used to filter on or narrow down the information displayed based upon your selection.
100
What is CICO (Cash In, Cash Out)?
Tool used by Vendors to get authorization to Invoice ITAS for services, and to submit vendor contracts.
100
What are Draft Services?
(as opposed to Active and and Retired services)
These services are are under development and are not ready to be ordered by the BUIT. They will not show up in the catalog.
100
What is the J&J Credo?
J&J Credo is the basis of J&J ethical and business behavior.
200
What is AS Estimate Provided?
This final estimate status stops the SLA clock.
200
What is the engagement (SOW) document?
After pricing, the Billable Quarterly Breakdown is visible in the IPM, the ASOE pricing page, and SOW.
200
what is IRIS (Service Now)?
IRIS is the support desk tool. To get access to ASOE, individuals need to enter a service request in IRIS
200
What is the Order Guide?
The "Controlled Documents" section of SDM includes this important file used by the Order Analysts.
200
What is the frequency of AS service billings to BUIT
Quarterly
300
What is the inclusion of PSSC recovery?
ITAS way of billing the BUIT for the work of the PSSC.
300
What is the org entity code, aka Z-code (Z99xxxx)?
Code that drives the service billing and the billing currency
300
What is the Pricing Model (or IPM)?
The coolest Excel file you will ever use ! it contains all the information and costs related to that request in ASOE.
300
Who is Lynn Reed?
VP who's team owns Corporate, HR, Finance and Legal services.
300
What is the Tableau Dashboard?
Dashboard of BI too Tableau, it shows the PSSC Open Requests, SLA Compliance Analysis Dashboard, and Overall Estimate and Quote Compliance.
400
What is Quote for CAR?
A type of quote that doesn't require any approvals.
400
What is The Task Report?
The ASOE page that shows all of the open tasks that are related to the open requests that have been tagged with your sponsoring region.
400
What is the shared mailbox?
The Outlook mailbox that is shared and accessible by all OA and in which all emails goes when addressed to the PSSC Desk.
400
What is the SDM Service Offerings Dashboard?
A quick way to determine if a Service has an order guide
400
What is JJEDS?
where you can find a person's WWID or see their org chart.
500
What is a Cost Collector?
A non-billable AS Internal Order established by service owners in partnership with AS Finance to capture actual costs for a service.
500
What is "Modify Engagement?"
Related action to be used when you want to make changes to an “Active” SOW or Addendum. (Note that all changes except Delivery Manger reassignment require AS Order Entry System administrative approval.)
500
What is the Application Accelerator (A2)?
Tool which helps project managers identify needed Professional Services.
500
Who is the Application Support Services VP?
John Linskey is the VP / Service Portfolio owner for these services.
500
What is an SOW Detail?
In GSOT, all resource roles need to be defined in this type of record.