Payments
This payment method has a $38/2500 CCF
What is Payment Over the Phone (OTP)?
What is Over the Phone Payment(OTP)?
A document that requests rental history
What is VOR (Verification of Rent)?
Its sent to the resident after a successful payment is made
What is a confirmation email?
A resident can face legal action for Breach of Lease (BOL) or _____
What is NonPayment?
The queue for SODA & LM will not longer take calls at
6pm EST
This payment method has a $0.00 service fee
What is bank account (ACH)?
Before providing a VOR we must have a signed request form - usually called ___
What is an authorization (form)?
This resource can be referenced to review payments made for the community
What is payment activity report?
This state allows the notice amount to be paid while in prelitigation
What is California (CA)?
In order to cancel litigation the resident is required to:
What is pays the balance in full (BIF PAYMENT)?
This fee will apply if a payment is reversed or returned
What is Non Sufficient Fund(NSF)?
A section of the VOR needs to be added manually
What is Litigation Activities?
The portal no longer requires passwords, residents can log in using 4 methods:
What is email, google, apple id, and microsoft
A fee is applied once an account is in Open Lit.
What is minimum Legal Fee?
All prior residents have access to pay on RC for up to 120 days after move out. However, Vue at 1400 only allows residents to pay ___ days after move out on RC
What is 30 (days)?
What will block a resident for their lifetime residency from making payments with a DC/CC on Rent Cafe AND OTP
What is (a) dispute?
A VOR & Authorization should be saved in 2 places
Where is Salesforce Account & Vdrive?
Residents can pay their rent and enter a _____ on RC
What is maintenance request?
These 3 states (not including CA) allows a partial payment to be accepted AFTER a late fee has been applied
What is MA, VA, and DC?
We are required to state ___ on each legal call taken
What is legal disclosure?
This state cannot make payments OTP with a credit card
What is Virginia (VA)?
The naming convention for a VOR should be saved as: xxxx_xxxxx_xxxx
What is Tcode_VerificationofRent_LastName?
This can be set up monthly to deduct funds for rent and prevent a late fee from applying
What is autopay or monthly reoccurring payments?
Once a resident receives a NonPayment notice they must submit a payment no later than ___ to avoid further legal action from being taken
What is payment deadline
Prior residents whose accounts are finalized and have a balance can pay their balance on RC or pay OTP without
What is a CCF (38/2500)?