Mediashuttle
This common phrase(s) lets L1 know to avoid archiving the specific file. (Must name at least 2)
What is: DNU, TEST, NFA, PLEASE DELETE, DELETE ME, DELETE, _DND, _NEEDS_CC, _NEEDS_VC, _NEEDS_CC_VCHIP, OUT_4 TEMPO_ ?
Signified by a purple dot next to the media in interplay. Users that do this workflow must have the SPAAF drive mounted.
What is AMA Linking?
This L1 Team Member was previously a QC Screener/post prep tech.
Who is Alan, Eric, Chris, Rosie, Devyn & Matt?
Common symptoms of this VPOST issue are: programs that are unable to start, immediate crashing of applications, icons that don't display properly, and overall VDI crash.
What is a full FSLogix Profile?
Necessary document for onboarding any new user to Media Shuttle.
What is a CSV?
Interplay Media files for Bravo get archived to which database using this archive profile?
What is MAZDBWPW1AAE001 & what is the VPOST_DIVA_BRAVO_ARCHIVE?
This is the side of a service ticket that the user can see.
What is an RITM?
This on prem drive is where you can most commonly ingest media files to VPOST interplay.
What is RT2?
This issue is indicated by a yellow stop light. Can normally be resolved with or without L1's help. In rare cases must be escalated to VPOST engineering (L2).
What is a stuck profile?
This type of user has very limited access to the MediaShuttle portal.
What is an external user?
The sequences that begin with L0 get archived daily for this business unit.
Who is LAA?
This portal is where we can view Signiant jobs that are coming from and going to PMAM.
What is the Signiant 501 manager?
This person is the POM of Oxygen (and occasionally helps with UniKids and Bravo).
Who is Alexis Toledo?
Archives that immediately fail to restore due to this interplay restore error. The error message is extremely long but has a key phrase in it. To restore, files must be adjusted in the get set > properties, then exported as a .zip, which then will be extracted and turned into an AAF and renamed. Lastly the file must be pulled into the MC bin to be checked in.
What is the AAF Binary Committing Properties Error?
This Peacock user gets access to the incoming and outbound SkyShowtime folders of their Vendor Group as well as the incoming and outbound Peacock Third Party Vendor Group folders.
What is a PCCK User Type C?
The legacy location that PPTs used to copy and paste files into for the MOC in interplay. Must be purged on the 1st of the month.
What is the Ready for Air folder?
A key phrase for IMOG workflows that indicates a high priority.
What is FAST TRACK?
This person is the Manager of the MOC Team.
Who is Mike Connolly?
This step was forgotten in the onboarding if a user claims that they are unable to access the Nexis interplay storage although they can see the UM.
What is LDAP?
Without access to this group, users will be unable to access Media Shuttle even if they have a CSV.
What is the MediaShuttle TFAYD Group?
L1 must not archive to this database as it holds legacy AH01 and ENSL content. It is for restore purposes only.
What is the MAZDBWPW2AAE001 archive database?
L2 recently performed these actions to fix the offline media messages in CloudUX.
What is a reindex and media indexer swap/switch/cutover?
Prior to using PCoIP to access the VMs, this application was used to access the PST On Prem VDI pool.
What is Horizonware Client?
When a user claims that they are unable to see ACI channels in AIRE although they can see AIRE jobs.
What is adding a user to the incorrect BU TFAYD group?
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What is a missing ACI AIRE permissions for the BU?