General
What changes are coming to Optimum this October?
Rate Event
If a customer has fallen behind in their payments, Optimum will interrupt their service by disabiling their equipment (digital cable box, modem, voice enable modem).
De-Authorizations
What are the E TV Packages
Entertainment
Extra
Everything
Highest Fiber Speed
8 Gig Fiber Internet
This helps maintain the reliability and performance of Optimum Mobile's service and network. It covers the operational costs.
Telco Recovery Fee
What is the account status under TSSP?
Active
Placed on the ordering of services (upgrading service) and ordering of PPV (Pay Per View) and VOD (Video On Demand) programming. May only be removed if a full payment of the past due amount is received.
Collections Hold
This package is ideal for customers who enjoy local broadcast networks and national sports. They will las have access to Video on Demand, DVR, and premium add-ons.
Extra TV
What is the market type for Fiber capable customers?
G
Optimum Mobile Add-Ons
•Data Top-ups
•International Calling
•Travel Passes
What is Demarcation
Refers to the point where optimum responsibility ends, and customer liability begins
By definition is a transaction that occurs when a customer calls to place an install on an active address which may already have a pending disconnect.
Hot Moves
When migrating a customer to a new TV package during a Fiber migration, What you still must enter?
Enter the Video portion manually
Most new installations will use either, what type of modems 9Including Speed threshold?
Gateway 6E (for 1 Gig) or 6E Max (for speeds over 1 Gig)
International Calling Pricing (both inside and outside US)
Inside = $5.00 & $15.00
Outside = $35 & $70
Provides customers with a virtual "Help Desk", as well as, device protection for home entertainment devices that connect to Optimum services, and protection for current and future purchases. This product is a lower cost option to the full PP&S product and is for home entertainment products only. It does not cover computers, laptops and mobile devices.
Home Entertainment Protection & Support (HEP&S)
Allows customers the ability to have their digital converter(s) or modems to be shipped directly to their home for self-install.
Direct Ship
Name the three Optimum Application
Optimum TV App (for Fiber Video)
Optimum App (for legacy equipment HFC Video)
My Optimum App (for ALL customers)
FTTH Code Escalation - If the Market Type is fiber capable, but Fiber codes aren't available where to escalate?
Escalate the issue to Sales Support to have the codes added. This is only if Fiber codes are not available.
You’ll download and send the financial agreement to the customer via email using what email address?
optimummobileFA@AlticeUSA.com email
The October 2026 Rate Event includes:
The network on which a cable company's signals travel.
Bandwidth
What fees and charges does Entertainment TV avoid that are typically applied to Extra TV and Everything TV packages?
Sports or broadcast surcharges and franchise fees.
What are the three questions you MUST ask in every Fiber sale?
1.Are you the homeowner?
2.Are the utility wires that come from the pole to your home underground or above ground?
3.Do you have a custom AV setup in your home?
What tool to use for adding a line?
One Agent - With finance phone
Optima - BYOD