Productive and Counterproductive Work Behaviors
Voluntary actions that help the organization or coworkers are known as _____.
OCBs
What is an example of a CWB?
Theft, cyberloafing, etc.
A collection of people who interact and share info, but each person is mostly focused on their own goals and responsibilities
Group
A flight attendant feels irritated after a long shift but forces a smile and speaks in a friendly tone to passengers, even though she does not actually feel positive. This behavior is best described as:
surface acting
A team in which its members avoid disagreement out of a concern to maintain group harmony may be prone to which team performance barrier?
Groupthink
Behaviors that harm other employees or the organization are ________.
CWBs
A sales manager evaluates employees based on how much revenue they generate each quarter, rather than how they interact with customers. This is an example of (pick one: objective metrics / subjective ratings)
Objective metrics
A collection of people who work interdependently toward a shared goal or common focus
Team
A teacher feels tired and irritated, but before speaking to a struggling student she reminds herself that the student is doing their best, which helps her genuinely feel more patient and supportive. This situation is best described as:
Deep acting
In a group project, some members put in less effort because they believe the other team members will complete the work anyway. This situation is an example of which team performance barrier?
Social loafing
What is an example of an OCB-I
Ex: Listening to a coworker who is having a bad day
An assessment that asks employees to rate how reliable and organized they are is likely measuring:
Conscientiousness
According to Tuckman’s (1965) Model of Group Development, the adjourning phase consists of:
Dissolving the team or redistributing its members
Shared basic assumptions, values, and beliefs that guide how members of an organization think, feel, and behave
Culture
A team says their workplace feels competitive because employees constantly compare themselves to one another. Is this an example of culture or climate?
Climate
What is an example of an OCB-O?
Ex: Speaking positively about your company
What does it mean when an assessment is validated?
It has been scientifically supported to accurately measure what it claims to measure
According the Tuckman’s (1965) Model of Group Development, a team that is operating smoothly and effectively completing the tasks it was created to accomplish is experiencing which phase of team development?
Performing
The dress code and uniforms worn by employees at a company are an example of which level of organizational culture?
Artifacts
An organization strongly values innovation, and employees are expected to constantly come up with new ideas to succeed. Is this an example of culture or climate?
Culture
What are the 3 major antecedents of job performance?
General Mental Ability (GMA; aka cognitive ability), job experiernce, and conscientiousness
General Mental Ability (GMA) is best defined as:
The ability to understand complex ideas, adapt effectively to one’s environment, learn from experience, and engage in careful thought to solve problems
What are 3 things that can derail a team's performance?
Negative conflict, groupthink, social loafing
In a company, employees believe that questioning a supervisor is disrespectful, even though no policy says this. Over time, everyone accepts this as the natural way to behave. This example best represents which level of organizational culture?
Basic underlying assumptions