DEFINITIONS
COMMUNICATION
THERAPEUTIC COMMUNICATION
NONTHERAPEUTIC COMMUNICATION
GRIEF
100

False belief not based in reality.

What is a Delusion

100

Interpersonal interaction between a nurse and client.

What is Therapeutic Communication?

100

This communication method can give the nurse and the client an opportunity to think through and process what comes next in conversation.

What is Silence?

100

"It's going to be alright." This is an example of what Non-therapeutic Communication technique 

What is Reassuring?

100

Shock and disbelief regarding the loss.

What is Denial?

200

Process that people use to exchange information.

What is Communication?

200

Consists of body language, eye contact, and facial expression.

What is Non-Verbal Communication?

200

"I noticed you took all all of your medications."

What is Giving Recognition?

200

"You can't be dead; you are walking and talking!" This is an example of what Non-therapeutic Communication technique 

What is Challenging?

200

Evidence of coming to terms with the passing of a loved one.

What is Acceptance?

300

Ideas that one holds to be true.

What are Beliefs?

300

Used in examinations or procedures such as palpation, but also a form of communication. 

What is Touch?

300

"What's on your mind today?"

What is Broad Openings?

300

"Your doctor is very good." This is an example of what Non-therapeutic Communication technique 

What is Defending?

300

Asking God for more time to delay the inevitable loss.

What is Bargaining?

400

A notion, opinion, or idea sometimes based on bias or prejudice.

What is a Preconception?

400

Traumatic stress or burnout that comes from working through traumatic experiences with clients.

What is Compassion Fatigue?

400

"During our discussion today, we talked about the importance of taking your medications daily."

What is Summarizing?

400

"I don't think that is reality!" This is an example of what Non-therapeutic Communication technique 

What is Disagreeing?

400

The awareness of loss becomes acute.

What is Depression?

500

An understanding of one's own values.

What is Self-Awareness?

500

The nurse guides the client to examine feelings to develop better coping skills.

What is Exploration?

500

"You seem a little angry today; would you like to talk about it?"

What is Reflection?

500

"Biting your nails is a poor habit, it is gross" This is an example of what Non-therapeutic Communication technique 

What is Disapproving?

500

Intense emotions of blame or irritation that life has changed.

What is Anger?

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