Systems & Landing Page
What button or icon can you click at any time in Maya to return to the Therapist Landing Page?
What is the "A" logo (in the upper-left corner)?
Which tab provides access to translation/interpreter services via Propio and shows the patient's consent status?
What is the Patient Info tab?
According to Author Health policy, after how many missed visits (No-Shows or Cancellations) may a patient be disenrolled?
What is 3 missed visits?
What is the baseline number of sessions in Author Health’s time-limited, solution-focused therapy model?
What is 12 to 15 sessions (or no more than 15 sessions)?* unless clinically indicated
What percentage of clinical notes must be completed and signed within 2 days of the encounter to meet the Minimum Clinical Expectation (MCE)?
What is greater than 75%?
On the landing page under "Ready for Provider," what button launches a Phone Visit, and what separate tool must be used to dial the patient?
What is the "With Provider" button and TalkDesk?
During which specific visit type is a therapist required to evaluate all 7 diagnostic categories?
What is the Mental Health Wellness Visit (MHWV)?
How long is a therapist expected to wait on video for a patient before marking a no-show?
What is at least 10 minutes (or 10–15 minutes)?
What does the acronym CSI stand for, which replaced the previous Phasing system?
What is Core Service Intensity?
What peer-review chart audit pass rate is required under the therapist MCE standard?
What is 80% of charts reviewed?
How far in advance can a clinician start a visit card/note in Maya for pre-charting purposes?
What is up to 48 hours?
In the Assessment & Plan (A&P) section, a treatment plan is strictly required against which specific diagnosis?
What is the Primary Diagnosis?
What TextExpander dot phrase should be utilized in the call note when documenting an appointment no-show?
What is .noshow or .ns?
For psychotherapy, what are the three CSI intensity tiers and their corresponding recommended session cadences?
What are High (Weekly), Moderate (Biweekly), and Stable (Monthly)?
Patient productivity has shifted from completed appointment hours to what specific metric and weekly minimum threshold?
What is 17.6 billable hours per week (or ~4.0 daily average billable hours)?
What video platform is integrated into the screen workflow for conducting telehealth appointments?
What is Whereby?
Which workflow tab is exclusive to Psychotherapy Follow-Up visits and replaces the HPI tab to track interval changes and ongoing medical necessity?
What is the Subjective tab?
If an encounter lasts less than 16 minutes but includes a therapeutic intervention, what status should the visit be marked, and what type of time must be documented?
What is marked as "Cancelled" and documented as CCM (Chronic Care Management) time?
What status should be chosen under Core Services when referring a patient to Group Psychotherapy?
What is "Recommended"?
In the quarterly bonus calculation, what percentage weight is assigned to Average Daily Billable Hours?
What is 80% (with PROMs Completion and CSI/PROMs Improvement weighted at 10% each)?
After signing off on a visit note in Maya, where is the note automatically sent for billing, and where must any post-signoff edits take place?
What is Elation?
Before continuing into the visit tabs in Maya, what four initial verification checks pop up for the therapist to confirm?
What are Patient Name, Date of Birth (DOB), Current Location, and Verbal Consent to AI Transcription?
What TextExpander snippet is inserted for a discharge summary, and where is it documented if the patient is disenrolled due to missed visits?
.discharge documented in a Maya Outreach Note?
Name at least two clinical considerations that justify extending therapy duration beyond the standard 15-session cap.
What are: (1) Worsening PROMs scores / Measurement-Based Care, (2) Acute Crisis needs, (3) Barriers to a higher level of care, (4) Diagnostic complexity, or (5) Clinical decompensation?
On the "Quality Metrics" reference tab, what high-risk medication interaction is specifically flagged between controlled substance classes, alongside Medicare adherence tracking across 6 key medication categories?
What is concurrent Benzodiazepine and Opioid use?