Name Changes
When the FIRST name insured is changed to a name that is not already an existing Named Insured this is required
Release of Credits
This is a review that generates when regular folks want to join the VIP club.
42X Review
What does the 11P Review refer to?
Commercial vehicle is cancelled but the 6052 Trailer endorsement was issued on the policy.
When completing a vehicle change for a commercial vehicle, what document must accompany the PT?
CARE form
Up to how many days can we backdate?
30 Days- with exceptions
Resource: 30-Day Backdating Guidelines exception chart
We need a ROC but didn't receive it with the PT. What is your next step?
Send a macro or A-1422 requesting the ROC and pend for 10days.
There are two different criteria's that can prompt an SMO review. What are they?
General movement criteria and Early movement criteria
In order to determine if a trailer is endorsed on another policy (after the policy was cancelled), what should be reviewed?
The PMR- F9
What is the process for a vehicle change when a PPV policy replaces a commercial policy?
Process the change and set it for non-renewal cancellation
What should not be backdated unless there is proof?
Change of coverage
Change of vehicle transactions
You received the pended PT back for a name change with no ROC on file. What is your next step?
Check for a revised PT (F10) with an ROC. If not received, then send a final macro or A-1422 advising the agent the PT has been deleted.
You have just approved an insured for SMO, they're in the VIP club now. What are the steps to put them in the VIP club AKA Mutual?
· Send the E-1185 Letter
· Set a 66 pend code 10 days prior to the 08 pend date to the “UA” job station
· Use Reason SMO
·Make Policy Note indicating approved for Mutual
· Include the RMC for the new Mutual policy (based on OXD: Refer to page 5 of RMC Job Aid)
· Indicate if AFD or GDD is applicable
· Enter effective date
· Include a new U/W rejection/selection form, if needed.
In the event that the endorsed trailer is cancelled, what action should be taken?
No action / Leave a household note advising that the trailer is cancelled.
What is the manufacture code for commercial vehicles?
Manufacture code 9
If there is a block date associated with a backdate, which team should the PT be routed to?
Route to complex USA #UPA
True OR False-
under each state specific PG for Sel/Rej form, there is a PT section that will advise if you need a new signed Sel/rej form when a name change is processed.
True, it’s the App/PT Different Than Selection/Rejection Form or Form Incomplete
There are two policy status's that will not allow for SMO to be approved. What are they?
Standard to Mutual transfers are not processed for policies in a non-pay or totally suspended status (05, 07, 21 or 26).
What steps should be taken if a trailer is to be moved to another active policy?
Send a route sheet for the 6052 endorsement to be added
What action should be taken if a CARE form is not submitted with a commercial vehicle PT?
Use MACROs to request the CARE form. This will automatically send A-1422, notate the HH and pends your PT.
If Macros is down, you will send an A-1422, make a HH note and pend the PT from the EOT screen.
*MACROS should always be the first resource unless it's not working due to system issues*
Where can we find the guidelines for backdating to confirm the proper procedures?
Auto-Answers
Backdated Effective Dates FAQs (statefarm.org)
Backdating Chart 01 28 21.pdf (sfcollab.org)
According to PG 140-N05 can joint owners be listed as Jack Oil or Jill Oil?
No Per the PG Use AND or an ampersand (&) to join the names, not AND/OR or OR. If the last name of 2 or more individuals is the same, it is preferred to show the last name once. However, it is acceptable to have the last name shown more than once.
Early movement criteria- There are exceptions in addition to the General movement criteria that must be evaluated for early movement. Where can you find the exceptions and what are the exceptions?
Vehicle has been at the 3 STAR level for 24mo
No TOOF within 36months
No paid claims of ANY KIND in the HH within 36months
Cean MVR for assigned driver-must be current within 60days
Standard to Mutual transfers are not processed for policies in a 05, 07, 21, or 26 status.
If a trailer is not endorsed after a policy is cancelled, what action should be taken?
Reach out to the agent & determine which policy the customer wants the endorsement on.
If all documents are correct for a vehicle, what screen would we use to process the change?
TDE screen.
What are examples of acceptable proof for backdating?
NECHO household note, phone log, correspondence (dated) from a customer (email or text), Agent ECRM Note