TV Product
What provides users access to Spectrum TV services across multiple devices?
Spectrum TV App
Who is the fastest growing mobile provider in America?
Spectrum
What percentage of your commission is Single Play?
30%
What is the key to selling Spectrum mobile?
Confidence
How do we begin our discovery process?
With bridge to discovery
Which Spectrum TV package is the most customizable?
TV Choice 15
What are the 3 different mobile plans we offer?
BTG, Unlimited, Unlimited Plus
What percentage of single play calls are internet only customers?
94$
What does ARM stand for?
Acknowledge, Respond, Move Forward
What type of questions should we be asking in our discovery?
Open ended questions
Name 3 premium subscriptions that are available with TV Select
Disney +, Vix, Paramount +, HBO Max, ESPN +
What is the best way for us to save our customers money?
Spectrum mobile
What should every single play customer hear before we ever disconnect an account?
Our best possible offer
Name 3 brands of mobile devices that we sell at Spectrum
Apple, Samsung, Google, TCL, Motorola
What are we not able to present to the customer if we haven't done discovery?
An effective pitch
How many onDemand options are available with TV Select?
85,000
What are the 4 P's of Mobile?
Products, Plans, Pricing, Promotions
Name 3 of the 6 tools you have for saving single plays
CoPilot, Competitive Edge, Mobilepedia, Competitor Websites, Retention Tab, Billing System
Explain what speed boost is
A device connected to Spectrum mobile receives a speed boost when it comes into contact with a spectrum wifi access point
What type of discovery will be most beneficial for our MRR?
Whole house discovery
How many Combat Sports channels are included with XumoPlay?
7
In which part of your call flow should you plant the mobile seed?
In your greeting
Name the 5 strategies for saving more single plays
Targeted Discovery, Know your offers, know your competitors, use your tools, handle objections
Which part of the call flow should include your mobile pitch?
Resolution
Why do we use discovery with a purpose?
In order to understand what the customer values