O2
What is a conserving device and what tanks can they get?
Piece that goes on top of tank and conserves the O2 in the tank by providing pulse dose to pt's- M6, D or E
How long does equipment rent as self-pay? What ins does not qualify for Self- pay?
Indefinitely, Medicaid
What is Brightree?
Our Patient data base
How to locate inventory locations?
FET
What are the statuses you use daily?
Break, Meal, Away business, Away personal, On queue
What is a regulator and what tanks can they receive?
piece that goes on top of the tank that releases the O2 into the pt cannula at a continuous rate- D or E
What is the neb warranty period? Do we handle these? Does the warranty apply to rental and purchase nebs?
5 years, Yes, Yes
East Pt support note (patient)
What is the difference between the Order Note and the Delivery Note?
Order note is internal
Delivery note is external
How do you make an outbound call?
Interactions, person with a plus sign, input our queue, input pt phone number, click the green phone
Why do we need AMA or D/C Rx to pick up O2 when then patient no longer wants or needs it?
O2 is considered a FDA approved drug and when a patient no longer needs it we need documentation on file
Where can you locate an item ID if you do not know it?
FERG
Name, DOB, Address, Phone number, AH central
How do you put a procedure code on a line item?
click item id, look for proc code box, click the drop down, select proc code, SAVE
What is a blind transfer? When is it ok to Blind transfer?
when you transfer without speaking to another representative. You can blind transfer after 2m 30s waiting.
What is the 3 month supply package?
o6-Nasal cannulas ( Every 2 weeks to change the cannula)
o4- Swivel Connectors
o2 Christmas Tree Connectors
o2-25’ or 2-50 ft. ext. tubing
oClean/change filter monthly
o2 Water traps
o2- humid Jars at initial set up, 2 if it's resupply.
What type of products does our department handle?
■O2
■Wheelchairs
■Hospital Beds/Support Surfaces
■Ambulatory Equipment
■Hoyer lifts/Trapeze Bars
■Bath Equipment
■Shower chairs
■Nebulizers
■O2/Neb Resupply
■Commodes
What are the common tabs Pt support uses?
Orders, Notes, Documents
What to do if you have a "Stopped delivery" message on an order?
fix what the message says or reach out to leadership for assistance
What is adherence? What percent do we look for?
Adherence is sticking to your schedule, minimizing away times. 91% and above
Please explain what is need for humidifier bottle? How do you set them up? What does the humidifier bottle do and why do pt's request it?
RX to add humidificatin to the O2
they connect into the HOC and the pt connects their cannula to the nozzle on the bottle
Adds humidification into the O2 to prevent nose bleeds
When do we need an ABN? Which ins may require an ABN?
S/S, equipment upgrades. Straight Medicare
What is the complete HIPPA verification when pulling a BT account?
Name, DOB, Phone number, Address, Callers name, Relationship to the patient, EC on file
What areas are expected to be filled out on a new sales order?
Scheduled date, address, phone number, order/delivery note, so branch, inv location, classification, place of service, WIP state, document precon, insurance verified box, items added to order
How do you check your schedule, performance, statuses, interactions, and evaluations?
Performance, work space, My performance tab should have sub tabs of schedule, performance, statuses, interactions, and evals