Acronyms
PEC
Patient Enrollment Coordinator
(.)talksupp
The snippet we use when we need to submit a support ticket for talk desk issues
Transfer to the SFO team
When someone calls in from the SFO ring group and is on a plan we take
Jeopardy
Friday
Field Outreach Rep
(.)patrec
The snippet used to communicate a service issue / complaint to the patient recovery team
Give the pt the office number and cold transfer
When the office will not answer after 3 minutes
Workflow Wednesday
Wednesday
OA
Operations Assistant
(.)rideinfo
When you are creating a transportation task in chirp
Transfer to the MA team - closed not converted reason "out of service area"
When someone calls in from the SFO ring group but doesn't live in the SFO area
Virtual Show and Tell
Thursday
REM
Regional Enrollment Manager
(.)rfv
What we use when we book into white spots (open blocks) in chirp
Transfer to the MA team - closed not converted reason "non one medical payer"
When someone calls in from the SFO ring group but they are not on a plan we take
Highlights and Ice Breaker
Monday
CI-CARE
Connect, Introduce, Communicate, Ask Permission, Respond with Anticipation, Exit
(.)achold
The snippet used in chirp when you need to hold a spot for a pt
Adding to the low quality lead campaign
When someone calls the wrong number and ends up with the VFD
Meeting Roulette
Tuesday