The Building (ATRC)
The distance of the walking track...
What is ... 200m
This is the proper greeting for a Public Service call...
What is...
Thanks for calling (your name) speaking, how can I help you?
The age one must be to rent at one of our facilities...
What is 18 years?
The age that requires adult supervision in the ATRC...
What is 13 years and younger?
The colour municipal drains are in GIS...
What is green?
The closest defib to the front desk...
What is outside of the front office near the water fill station.
This is what a Public Service Representative should say when taking a caller off hold?
What is...
"Thanks for holding"
Rental requests get forwarded to this position if it is beyond one week's time...
To our recreation scheduler
These shoe types are prohibited in the gymnasium...
What is sandals, outdoor shoes and marking shoes?
The number of property tax bills issued to a household in one year...
What is 2?
Interim Bill
Final Bill
The size of the ATRC Rinks...
What is NHL Size?
This is what a public service warm transfer sounds like...
What is...
"I will transfer you to __ Division. One moment please"
"Hi, I have a caller on the line inquiring about ___, can I put them through to you?"
"Okay, I have the ___ Division on the line for you"
When customers are allowed to enter the rental location...
What is...
They gain access to the room/space for the time paid for.
These items are prohibited in the shower/locker room area...
What is gum, food, beverages, glass items, cameras/phones?
Who the public service representatives report missed collection to for the following...
-garbage
-recycle
- yard waste
What is ...
Garbage - Operations
Recycle - EWSWA
Yard Waste - Operations
The number of seats in the Rock Rink
What is 948?
This is the proper greeting for a public service email response...
What is
"Good morning/Good afternoon,
Thank you for contacting the Public Service Unit."
The amount of time between bookings for program rooms...
What is one hour?
Who is responsible for players' actions in the changerooms?
What is coaches, managers and organizations?
The available options after receiving a parking ticket...
1) Request to Contest
2) Payment of Set Fine
3) Plea of Guilty with an explanation
4) Plea of guilty and payment of a voluntary reduced fine within 7 days.
When phase one of the ATRC opened...
What is September 2014 with the first 3 ice pads?
These are the steps for a call termination...
What is...
1) warning the customer that we don't tolerate the use of profanity/that type of language
2) if they continue -- warn them that you will have to disconnect.
3) Tell them you are disconnecting and that they can call back another time.
The cost of a damage deposit for a non-alcoholic event...
What is $250.00
Name one of the activities prohibited in the lobby
What is...
-Loitering
-Congregating
-Being disrespectful/interfering with others enjoyment
-verbal threats/insults
-consumption of alcohol/drugs
-shooting pucks/other equipment
-using skateboards/rollerblades/etc
Who should the caller contact if they are reporting a smell of "rotten eggs"
What is..
Hang up and dial 911 and ask for FIRE
then report to gas company ASAP