Chapter 3 Key Terms
Types of Listening
Barriers to Good Listening
Chapter 4 Key Terms
100
The physiological process of receiving sound waves.
What is Hearing.
100
Listening that focuses on something other than the verbal content of the primary message.
What is Appreciative Listening.
100
When you tune in and out.
What is Passive Listening.
100
A social group's system of meanings.
What is a Culture.
200
The thinking process where people generate meaning from the sounds they hear.
What is Listening.
200
Listening that requires listeners to draw conclusions from the way a message is presented rather than from what is said.
What is Discriminative Listening.
200
When you fill time lag with other thoughts.
What are Drifting Thoughts.
200
Smaller groups of people that define their lifestyles, at least in part, by how they're different from the dominant culture.
What are Subcultures.
300
The process of consciously examining the content and logic of messages to determine their credibility and rationality.
What is Critical Thinking.
300
Listening that is intended to provide emotional support for the speaker.
What is Empathic or Therapeutic Listening.
300
Things that happen in your environment, out of your control.
What are Physical Distractions.
300
Habitual ways of thinking about positive and negative grounds for human thought and action.
What are Value Orientations.
400
The RRA Technique
What is Review, Relate, and Anticipate.
400
Listening that occurs when you want to gain additional information or insights from the speaker.
What is Listening for Comprehension.
400
Memories of past events or strong feelings can be triggered by this.
What are Trigger Words.
400
Elicit tremendous emotional responses from listeners.
What are Narrative Frames.
500
The type of listening you usually do in the classroom.
What is Listening for Comprehension.
500
Listening that requires you to both interpret and evaluate the message.
What is Critical Listening.
500
Preset ideas that can get in the way of good listening.
What are Self-fulfilling Prophecies.
500
Conceptual borders that orient information in a particular way.
What are rhetorical frames.
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