PayPal Pay in 4
PR Pay (HyperWallet)
PR Connect
Errors
Updating Information
100

What is the minimum purchase required to use PayPal Pay in 4?

$30

100

True or False: HyperWallet is owned by PayPal.

True!

100

Will the PR Connect App work on a tablet?

Yes!

100

Error The following item is restricted

The item is not able to be purchased for your market/country.

100

How do I change my preferred language?

COO > My Business > My Information > Preferred Language

200

What is the maximum purchase required to use PayPal Pay in 4?

$1500

200

How long does it take to obtain a PR Pay pre-paid card in the US?

7-10 business days.

200

Can a partner add her own photos or videos to the PR Connect App?

Nope

200

Error Account Login: Woah, You’re Quick!

We are experiencing high order volume which has caused a delay with your account being updated.

200

How do I update or change my Consultant Online Office Password?

COO > My Business > My Information > Account Information

300

How long does a Pay in 4 payment plan last?

6 weeks total.

300

For the US, what is the fee to receive a PR Pay debit card?

$1.95

300

Will the PR Connect App work on a Computer?

No!

300

Error There is an issue with your account

If you see this message when first logging into your Consultant Online Office then your account has been put on Red Hold. There could be a few reasons why:
Past due payment, Party Complaint, Policy Violation.

300

How do I change the language?

COO > My Business > My Information > Edit Language Fluency
400

What states do NOT accept PayPal Pay in 4?

New Mexico, North Dakota, Missouri, South Dakota, Wisconsin, Nevada, Rhode Island

400

Name 4 transfer methods available in the US.

Direct deposit, Prepaid Card, Money Gram, Direct to debit, PayPal, Venmo, E-Gift Card

400

True or False: Sales can be offered exclusively on the PR Connect App.

True!

400

There was an error submitting your order: An error occurred while attempting to deposit fundraiser donations.

Go back to the Product Catalog.  Click on your shopping bag and scroll down to Donation.  If the amount shows 0.00 tap the delete (trash can) button.  Then tap checkout and try submitting your order again.

400

How do I upload or change my profile photo?

COO > My Business > My Information > Upload A New Photo

500

How would the currency difference in another country effect the min or max of the Pay in 4 balance? 

For transactions not in USD, PayPal will automatically convert the transaction amount to USD at checkout before providing you with your Pay in 4 plan.

500

For AU and NZ, what is the monthly maintenance fee for the PR Pay Portal?

$1.75

500

Do Sample Credits expire?

Yes! They will expire 5 years from the purchase date.

500

Error 1015 You Are Being Rate Limited. What does this mean?

This error only occurs when the shopper is in the checkout section of the site and 'clicks' on objects more than 15 times in 10 minutes.  This is a basic fraud protection tactic we have implemented to limit the use of bots trying to place fraudulent orders.

500

Where can I see when my Performance Tools charge is due?

COO > My Business > My Information> Renewal Settings > Next Payment

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