Misc.
These two types of safety devices are required in every home.
What are smoke alarms and CO2 detectors?
This daily amount is allocated for additional living expenses under the PURE Master Policy.
What is $150?
This is a fee-based alternative to a traditional security deposit, offered by PURE Property Management to lighten the financial load for new residents.
What is the PURE Security Deposit Waiver Program (SDWP)?
All maintenance requests must be submitted through this platform.
What is PropertyMeld?
This is the latest time by which voicemails or text messages received by 4 pm must be returned to ensure same-day response.
What is by the end of the business day?
What is the PURE Way Resource Center?
The insurance policy provided by tenants must list this entity as an "Interested Party."
What is PURE Property Management?
If the SDWP is not chosen, this will be collected instead.
What is the full Security Deposit?
This is the year before which properties require lead disclosures on file.
What is 1978?
This is generally acceptable unless the client or customer requests a specific means of response.
What is responding in the same manner in which you were communicated with?
In 2024, this team member received the most 5-star reviews.
Who is Emmi?
This item in the Resident Benefits Package helps reduce the risk of HVAC repairs by ensuring filters are regularly replaced.
What is the filter delivery service with Second Nature?
This must be managed on a monthly basis by the resident throughout their tenancy under the SDWP.
What is the SDWP fee?
These three factors determine how the Centralized Maintenance team responds to a maintenance request.
What are urgency, timing of the request, and estimated cost?
This is the expected method of communication when addressing situations with potential tension to avoid misinterpretation of tone.
What is a personal phone call?
This type of pet damage is not covered under the Enhanced Damage Program.
What is damage caused by Assistance Animals?
Residents who pay their rent on time can earn this form of reward, which they can redeem for gift cards in an online marketplace.
What is Piñata Cash?
This is the maximum amount of coverage YRIG will provide for damage fees at the end of the lease, based on one month’s rent.
What is one month’s rent, rounded up to the nearest $500?
This is PURE’s target response time for emergency maintenance requests.
What is within 30 minutes?
This follow-up step ensures proper expectations after an in-person or phone conversation.
What is documenting the conversation through a follow up email?
This person is the pickiest person in the office.
Who is Amy?
Tenants enrolled in the PURE Renters Insurance Policy automatically receive $20,000 replacement protection for personal property, subject to this deductible amount.
What is $250?
The SDWP accelerates the leasing process by reducing this financial burden for new Residents.
What is the initial financial load?
This team manages emergency maintenance requests outside of normal business hours.
What is the After Hours Maintenance Service Team?
This is the recommended style for emails and texts to maintain clear and concise communication.
What is keeping them short, simple and factual?