What Are They?
"Practice of preparing to listen, observing what verbal and non verbal messages are being sent and then providing appropriate feedback."
What is Active Listening?
What is a Golden Nugget?
A question that you are afraid to ask because you are worried about your clients emotional reaction.
What are Fearless Questions?
Doing this might force the conversation into what YOU need rather than what your client feels is important to discuss.
What is Predetermined Line of Questioning?
This line of questioning explores the clients priorities and goals.
Taking notes and/or making sure to respond with acknowledgements (okay, mmhmm, etc.) to show that you are engaged.
What is Active Listening?
A preliminary description of defining the problem sufficiently, and then tying them back to motivators and priorities.
What are Framing Questions?
Using these can provide a "temperature" to the severity or stress level of a client and their situation.
What are scaling questions?
This line of questioning shows your client that you are respectful of their valuable time.
What are Purposeful Probing Questions?