Where You At?
First step to taking calls, without this starting, there will be no calls.
What is Cisco Jabber?
Forget manually searching for specific account codes, this helps make it easier for you.
What is Quick CCs?
If you do not know how to communicate, it helps you to do so.
What is IRM 21.1.1.4 - Communication Skills?
It provides info as to who you are. Am I a RC or CC?
What is a CC? - TP's entity info can be found on CC ENMOD, IMFOL, DDBCK, NAMES, INOLES
Duplicate or Amended return
What is -A Freeze?
Second step to accepting calls, if this is not up, you will not be talking to anyone.
What is a IDRS Desktop softphone?
Forget what you think you can find quickly, this helps you to do so where do you look
What is CSI man?
If you do not know your job description, it helps you to know.
What is IRM 21.1.1.3 Customer Service Representative (CSR) Duties?
First I was single now I am married. Am I a RC or CC?
What is a RC? Because a TP can change their filing status.
Examined
What are -E, -L and -Q Freezes?
If you want them to hear you, then you are going to need this.
What is a headset?
You are being clocked, but not on the road it is your time, so where do you look
What is 3081?
If you do not know how to identify someone, this helps you.
What is IRM 21.1.3.2.3 Required Taxpayer Authentication?
There are times in life that we just have to adjust. Am I a RC or CC?
What is a RC? To make an adjustment to an acct RC is needed.
Yes this TP is due a reissued refund.
What is a S- freeze
You are now in the account and able to see the taxpayer info, because you are where
What is IDRS?
Quick way to communicate - Not an email or phone call
What are Teams?
If you are not sure who you are speaking to, this helps you. Note two answers
What are IRM 21.1.3.3 Third-Party (POA/TIA/F706) Authentication and IRM 21.1.3.3.1 TPD Authentication?
Forget about being politically correct, but sometimes you have to correct. Am I a RC or CC?
What is a CC? You can make changes to a TP's account using CC ACTON.
Processing time lapsed and letter sent requesting more time to review or refund hold
What is a -R freeze?
You have started researching, this helps you see the taxpayer's history.
What is AMS?
What is considered the IRS Bible?
What is the IRM?
If you do not know what tools to use, it helps you to know.
What is IRM 21.2.2-2 ACCOUNTS MANAGEMENT MANDATED IAT TOOLS?
So how much do I get back as a refund. Am I a CC or RC?
What is a CC? You can check on refund on CC TXMOD, IMFOL, SUMRY, IMFOBT, RTVUE
TP was so lint broke he handled it in court.
What is -V freeze?