Step 1
The stance you should take in a difficult conversation
Learning Stance
Remember, you can’t ____ other people
Change
A neutral person describes the problem between the parties acknowledging each side's perspective as the truth, simultaneously
Third Story
When you share your past experiences, intentions, and feelings
Viewpoint
When beginning to problem solve, you want to determine _______ by gathering information from the other party
Assumptions
Instead of blaming each other, focus on mapping ______
Contributions
It is not my responsibility to make things better, it is my responsibility to _____
Do my best
When sorting out the problem, invite them in a ______
Partnership
Converting destructive statements into constructive statements
Reframing
The principle that centers around each party accommodating the other’s differences
Principle of Mutual Caretaking
The Three Conversations
The three purposes that work when you raise a conversation
The key in a successful third story framework
Learning to describe the difference between both stories
Verbally letting the other person know they have been heard
Paraphrasing/Acknowledging
With the understanding that most difficult conversations will not resolve in a single exchange, this last step will help ensure the resolution of an issue
Keep communications open with check-ins and follow-up conversations