Process
Name the one item you can ask to properly authenticate a caller.
What is the last four of the SSN?
According to Right Answers, this is the tool used to determine the amount of waste to be added to a shingled roof.
What is the Xactimate Roof Waste Calculation tool?
These scores are considered Promoter results on the Closed Loop Feedback Survey
What is an 8, 9 and 10?
This is Renee's leader
Who is Andrea Bessling?
Any metric that we measure for your year end PDS.
Variety of responses accepted.
Name one thing that needs to be completed before a claim can be reassigned to a PA adjuster for handling.
Answers accepted: Complete the script; attach the PA to the claim tree; confirm LOR in the file; etc.
According to right answers, this is how price list update requests are handled FOR SUPPLEMENTS.
Supplements
Generally, do not update pricelist on supplements. Deviations should be documented to support decision.
The name of the Allstate platform that allows us to send a link to the customer or contractor for large photos or video.
What is ClaimsXperience?
The name of a leader within the PVCC that is not part of the remote hub.
Variety of answers accepted.
This is the expected range for the cycle time goal on your PDS.
What is 30-75 hours?
This is the symbol that you click on in WFH to enter your CAT Pay.
What is a lightening bolt?
According to right answers, this is how long coverage extends after the death of the insured.
"If you die, coverage will continue until the end of the premium period for:
Name one principle of Service Excellence (there are 3).
Compassion, Clarity or Commitment.
Allstate CEO
Who is Tom Wilson?
These are the 4 behaviors we are measured on for your PDS.
Collaborate; Provide Clarity; Challenge Ideas; Provide Feedback
Name all 4 overflow criteria to send a claim to the overflow desk.
What are repair vs replace; building codes; received own reinspection; missed or additional items on FRR?
Flashing should be replaced if they exhibit loss related damages. If the flashings are not damaged in the loss, the first option is to consider re-using the flashings without replacement. Any exception should be documented.
Name something you do to provide better service to your customers.
Variety of answers accepted.
He was our prior DSM (Renee replaced him).
Who was Liv Nwankpa?
These are the THREE ratings that you can be rated on your PDS.
What are "Better Than Expected"; "Expected"; "Inconsistent"?
When does Allstate's bonus program for claims employees begin?
What is Dec 31?
According to Right Answers, when painting new or damaged drywall, the new/damaged area should include this many coats.
When painting new or damaged drywall or plaster, the new/damaged area (including the float area) should include a sealer coat and two coats of paint (three total coats).
This is the one type of digital pay that the agent can help set up (and is great to use for those elderly customers that don't like using technology).
What is direct deposit or EFT?
The new president of Property-Liability (Glenn Shapiro's replacement)
Who is Mario Rizzo?
This is the % you have to get to be considered Better Than Expected on Digital Pay on your PDS.
What is 84%?