Thinking Outside the Box
Delivering health care to patients – usually at home - by connecting the patient and their care team through technology.
What is remote patient monitoring?
Virtual Emergency Room Rural Assistance (VERRa) is used to augment in-person services across the province.
What is the Hybrid Model of Care (HMOC) project?
Name 3 main patient groups PLS provides equitable access to health care to.
What are immigrants and refugees, official minority language speakers (French in B.C.) and members of the Deaf, Deaf-Blind and Hard of Hearing community?
An ISAR lens when speaking about IDVHS programming and initiatives.
What are Indigenous Specific Anti-Racism principles?
Rendering of written language.
What is Translation?
The Virtual Visit clinician best practice guide is available in 10 languages. In addition to English and French, identify three other languages into which the guide has been translated.
What are Arabic, simplified Chinese, traditional Chinese, Farsi, Korean, Punjabi, Spanish, and Vietnamese?
New system for booking and scheduling interpreters.
What is the Interpreter Request Management System (IRMS) project?
A PLS service supports more than 200 languages, from American Sign Language to Zyphe.
What are interpreting services?
Name one of IDVHS's main objectives to create a culturally safe provincial digital and virtual healthcare experience, as identified by Indigenous patients.
What is eradicate Indigenous-specific racism within provincial digital and virtual healthcare?
A platform using remote patient monitoring technology to monitor a patient’s health, and shares the information electronically with health care teams.
What is TELUS Home Health Monitoring?
When on site, virtual visits, intervenors, CART and video remote interpreting are unavailable, what is another support service?
What is OPI (over-the-phone interpreting)?
Aligning & consolidating virtual technology across the province, 39,000 user licenses were migrated/decommissioned to MS Teams by August 21, 2025.
What is the Virtual Visit (VV) transition project?
A PLS initiative aiming to provide language services to better support Indigenous patients in accessing care.
What is the Indigenous Language Services pilot project?
Identify the four key elements that constitute the Indigenous Language Access Framework.
What is Earth (Protocols), Water (Ease of Access), Fire (Reconciliation & Declonization) & Air (Language Governance)
PLS call centre transitioned again to this system in October 2025.
What is Amazon Web Services (AWS)?
Providing employees at PHSA with a fundamental understanding of AI, its ethical use and data compliance.
What is Artificial Intelligence in health care education?
Virtually enabled service model, providing a coordinated and integrated approach to urgent and episodic triage and care coordination across the province.
What is the Urgent Virtual Care Coordination (UVCC) project?
This linguistic training program addresses language and communication access issues and barriers, and builds capacity within the health care system.
What is Café de Paris?
In November 2019, the Declaration on the Rights of Indigenous Peoples (DRIPA) established this as the Province's framework for reconciliation, called for by the Truth and Reconciliation Commission's Calls to Action.
What is United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP)
Known as face-to-face or in-person, this is when an interpreter is scheduled to meet a patient who communicates in a language other than English, or a DDBHH patient, at a given location for a medical appointment.
What is on-site interpreting?
A provincially centralized program providing 24/7 support for BC Cancer patients and caregivers experiencing symptoms related to their cancer treatment.
What is the BC Cancer Provincial Nurse Line?
A milestone in this project involved vendor-direct Health Authority billing.
What is the Target Operating Model (TOM) project?
This type of service provides immediate, verbatim streaming of voice-to-text transcription during an appointment.
What is Communication Access RealTime Translation (CART)?
Name the Supreme Court of Canada ruling that established the government must provide sign language interpreters as an insured medical benefit for the deaf, ensuring equal access to healthcare under the Charter's equality rights (Section 15).
What is the Elderidge decision (Elderidge v. British Columbia, 1997)?
A new section launched in Vortex aimed to help us decolonize our knowledge and language.
What is Indigenous Digital and Virtual Health Services (IDVHS) applied learning?