Basic Optics
Distribution Orders
New Lab Orders
Remake Orders
Misc.
100

A vision condition where the eye starts to loose the elasticity of the muscles around the age of 40 to 45.

What is Presbyopia?

100

Items that can be placed in Distribution.

What is frames, lenses, Central purchasing/accessories

100

This is something that needs to be verified on every new order.

What is zip code?

100

The status the job must be before placing a remake.

What is Invoiced?

100

This is something that is pulled up everyday and has all the steps to needed to take a call.

What is the Wiki?

200

This is the distance between the patient's pupils.

What is Pupillary Distance (PD)?

200

True or False.  Frame and lenses can be place on the same order.

What is False?

200

True or False.  We can place a new order for a Varilux lens?

What is False?  Essilor will need to process these orders since it is a billing issue.

200

Correct remake code to use when only the RX changes.

What is Dr. Change

200

This is used when quoting the date the lab order should ship.

What is Lab Progress Report? (ASD)

300

1.60, 1.67, 1.74

What is Hi-Index?

300

Using the Resource Book, what is the FMS article number for the Poly Profile with a +.50  -1.75 

What is 1105607?

300
Email address for sending in a trace.

What is remotetracing@luxotticaretail.com

300

Correct remake code to use when only the PD needs to be changed.

What is incorrect measurements?

300
Email address when creating an RA.

What is PVLOCS@luxotticaretail.com

400

Type of lens that has two focal points and is often written as ST28 or FT35.

What is a bifocal?

400

Using the Resource Book, what is the FMS code for the Poly Polarized Ovation Grey with a 4.50 base and 2.50 add.

What is 1105687?

400

Correct steps for ordering a Maxima uncut lens.

What is change to Frame Enclosed in AFS then change back to Uncuts in LMS then calc the job.

400

Correct remake code to use when a store calls in for a scratch warranty.

What is probing questions?

400

True or False.  If placing a new/remake lab order and the lens states "(w/Prem AR)" we do not need to add this to the service type.

What is False.

500

A lens that has no prescription ground into the lens but comes with a base curve and may come with an add power.

What is a semi-finished lens?

500

Orders that need to be placed by 2 PM on Friday and require a $25 dollar charge to the order.

What is Saturday shipping?

500

This is a requirement when placing a lens only (cut & edge) order.

What is valid frame shape or sending in a trace.

500

This is one of the times we would use "Copy Job" when placing a remake.

What is if the original job is already in process and to far along to make any changes, we would copy the job, make the change and then cancel the original order.   Or What is the customer has multiple orders being placed with minimal changes.
500

Best trainer you have ever had.

Who is Kyle Pigman or Taylor Norris

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