PORT
What tile do you go to when you get a SOT or spreadsheet back?
Received Faxes, SOT's and Spreadsheets
How do you change you search criteria in NDB?
F4 once or twice to add/remove to the search
What is the difference between a change and inactive?
Change is adding and terming, Inactive is just terming
If the contact wants to remove an email or website address that is at the Provider level, what must we inform them?
That the removal of it will be for ALL addresses and TIN's.
For a SOT to be returned Complete, what does it have to have on it?
Reason for term; Eff date; Contacts First name and Last Name or Initial; Phone number of person providing the info
Where can you find additional SOP's and Job Aids in PORT?
External Links
What screen can we view the license number?
I-F-C
When adding addresses, how do you know if your address needs a BSAR?
The state is on the CnS Grid and the TIN has relationships
Do you continue verifying elements on your U-Form if the address is correct but they don't see patients there?
No, just turn the Dir Ind off
What are 2 examples of why we would start the Incomplete Process?
Phone number is not affiliated with provider or it's disconnected.
On the Contact Tracking Tile, where does that information go?
Comment BOT
Where do we find our NPI?
5 or M screen
When terming an address, what needs to be termed first?
Any active BSAR's and UHC-ID's
Inactivate
What do we have to have in order to do an Unreachable Term?
Proof! Either inactive med lic, NPI or retired or deceased.
Where do you get the SOT template in PORT?
Researching and Updating Tile, Step 3
F4 twice and enter
What do you do if you're trying to term an address and it has either a Shared Provider or a DIV we can't work?
We term the UHN line on the address hang off screen and do a Phycon to have the address termed.
When do we use the "NEW" as a status
For new hosp aff and if the address is a replacement we use it for any updates or changes from the info listed.
When we send out SOT's, how long do we wait before we can close it out and do we follow up on them?
10 business days pending approval and no
What statues in PORT do we have to get permission to close?
During OJT any Unreachables, Complete, SOT unable to be secured, after OJT only the SOT unable to be secured.
A screen F9 and the S screen F5
What is a BAID and SAID for BSAR and why are they important?
BAID=Billing Address ID, SAID= Service Address ID. Both need to be active on the group A and 7 screen before adding a BSAR to your provider.
In OnBase, how do we do our Follow-Ups?
Indicate the follow-up type, schedule it and follow up on it next day
What must happen in order for us to have an Unreachable No Contact Info Found?
No new information. Everything is active and no new numbers are found.