SMEships
Where must you pull the AA list from for BRT invites?
What is HRSC?
In the ADAPT process, this is the first step taken for standard infractions
What is Documented Coaching?
This personality type is known as "The Logician" and shares traits with famous figures like Bill Gates and Albert Einstein
What is INTP?
Where do we remove the "auto snooze" button from
What is Slack?
This score never dropped below 4.0 throughout 2025
What is Job Satisfaction?
This many bereavement investigations must be completed weekly
What is 1?
The minimum number of SIM tickets required to be completed per week
What is 1?
This ISFJ trait makes them excellent at remembering specific details and noticing patterns
What is being observant?
This 15-minute meeting occurs between 4:15-4:30pm on weekdays
What is a Handoff Sync?
According to the data, this rate stayed at a perfect 100% for several months in 2025
What is the Shift Swap Approval Rate?
This ratio needs to be maintained weekly for healthy operations
What is AM to Associate Balance Span of Control?
According to HRSC expectations, where must detailed information be documented?
What is the internal notes section?
The personality type that's constantly "overthinking and planning the future"
What is INTJ?
This workplace essential must be kept organized and requires proper coverage during shifts
What is the Desk?
This describes "where our PXT team is heading and what success looks like in the future"
What is a Vision Statement?
These communication tools include Table Toppers and Voices in Action
What are associate facing communications?
The type of conversations conducted to understand TCD cases
What is "seek to understand"?
The INTJ's ability to look beyond traditional frameworks to solve problems
What is novel perspective?
This type of information can be shared with all associates and posted on communication channels
What is non-confidential information?
The difference between Mission and Vision is that Mission focuses on this timeframe
What is daily/current/today?
Before bridging a suspension, these two teams must be consulted
What are LP (Loss Prevention and HRBP (HR Business Partner)?
How often must a start-up audit be conducted each week?
What is twice (2x)?
When asked "Do you want to socialize?", an INFJ typically responds with this simple word
What is "No"?
Store these important contacts in your phone for work-related emergencies
What are PXT team numbers? (or What are manager contact numbers?)
A vision statement tells us what will happen in this many years
What is 1-3 years?