Application Process
What is the first TWO things the customer must input when doing an application?
Valid email and zip-code
What is the final step in the application process?
The final step in the application process are the certification questions.
The FCC established the Lifeline program in:
1980's
Q Link Wireless offers affordable _______ and ______ service with fast and reliable nationwide coverage
Pre-paid and Lifeline
What is the second step in the application process?
Putting their information
If a customer does not have proof of Income what must they submit to get them qualified?
Proof of government program
A customer can have both lifeline for wireless and landline services.
False, can only have one lifeline per household
How many states does Q-link service?
29 states
What address MUST be input when submitting the application?
The customers physical living address
If the applicant is not the beneficiary of the government program, they can use ______ or ______ information to get approved for lifeline.
A child or dependents
In ______, Lifeline was updated to also include wireless phone services.
2005
What is the free monthly service plan?
1000 minutes of talk, 1 gigabyte of data and unlimited texting
What is the 3rd step in the application process?
Choosing the plan
When entering the beneficiary information, the applicant needs to fill in all the fields provided including :
First and last name, the date of birth and full social
Proof of government program and Income
Customers may qualify for Q Link Wireless if they participate in one of the following government programs:
• Food Stamps/Supplemental Nutrition Assistance Program (SNAP)
• Medicaid
• Supplemental Security Income (SSI)
• Federal Public Housing Assistance (Section 8)
• Veterans Administration Pension, or Veterans Survivors Pension.
What is the 4th step in the application process?
Submitting Eligibility
If the customer's identity cannot be verified, the customer will not be able to finalize their application and must contact who?
Universal Service Administration Company (USAC)
Who established the lifeline program?
Customers may also qualify if their total household income is at or below ____% of the Federal Poverty Guidelines.
135%