Pre-Order
A customer wants price quote and this is requested by email. How do you assess Design Expertise?
No automatic N/A because of the channel. Design Expertise may be N/A only if there is genuinely no design context. It's contextual, not a blanket rule.
What are the applicable taggings for design expertise on post orders?
Fully Achieved
Not Achieved
The customer issue requires referral to the design team. How do you assess Design Expertise?
Still review print readiness first (bleed, alignment, readability, resolution) and tell the customer what needs fixing.
Skipping that is likely Not Achieved. N/A applies only if there's no design file or design context, such as a billing or shipping inquiry.
What are the technical elements to consider to confirm print readiness on post orders?
bleed, safety lines, alignment, readability, contrast, font size and clarity, image resolution, background issues.
Madea wants to get the saved design or past order retrieved to add to cart. How do you assess Design Expertise?
The full pre-order parameters apply.
What is the guiding principle for design expertise when the customers' order is still processing?
Requires Print readiness and verify technical correctness:
bleed, safety lines, alignment, readability, contrast, font size and clarity, image resolution, background issues.
If the specialist gave generic design feedback but didn't achieve understanding and discovery and missed confirming print correctness, what should be the tagging for design expertise?
Not Achieved as disocvery and understanding is required and once print readiness is an automatic not achieved.
The agent confirmed print readiness and gave design feedback, but the cx was not interested in reordering.
Not Applicable.
The specialist satisfied understanding and discovery and confirmed factual print readiness. However, there was no design feedback/assistance provided. How would you assess design expertise?
Partially Achieved
The agent confirmed print readiness and gave no design feedback. How should this be assessed
Fully Achieved