Greystar Cultures & Values
“To enrich the lives we touch by doing things the right way.”
What is Greystar's mission statement?
This program offers support for mental, emotional, physical, financial, social, and professional well‑being.
What is the Employee Assistance Program (EAP)?
This index houses training guides for Yardi, OneSite, Entrata, and other systems.
What is the Property Systems Training link?
This term describes how team members represent Greystar to prospects and residents daily.
What is a Brand Ambassador?
These fees paid by clients allow Greystar to operate and manage their communities.
What are management fees?
These six principles—Integrity, Equality, Professionalism, Accountability, Service, and Teamwork.
What are the Pillars of Excellence?
Team members can receive 8 weeks of this benefit after 12 months of service.
What is Paid Parental Leave?
This tool is used to submit and monitor requests for user access and technical issues.
What is Service Central?
This customer satisfaction metric has a goal score of 4.15.
What is the Kingsley Score?
This key financial indicator is defined as NOI.
What is Net Operating Income?
This company founder and CEO is highlighted when discussing the Core Values.
Who is Bob Faith?
These discounts are available only to onsite team members and range between 20–40%.
What are Team Member Housing Discounts?
This platform is often referred to as Greystar's "Facebook".
What is Viva Engage?
This reputation metric has a target score of 765.
What is the RepX Goal?
This team supports operations with audits, resources, training, and systems help in Western Washington.
What is the Operations Support Team?
This initiative empowers team members to resolve issues quickly.
What is MIRRA? “Make it right, right away.”
This platform is where team members can explore all benefits resources, including medical and dental information.
What is the Benefits section under People & Culture?
This app, found in the 9‑Dot Launcher, allows communication and collaboration among team members.
What is Microsoft Teams?
These four moments—After Tour, After Move‑In, After Service Request, and Prior to Renewal.
What are the Kingsley Key Performance Indicators??
This internal policy outlines eligibility for moving into a new role, including 6 months in the current position and meeting job standards.
What is the Transfer & Promotion Policy?
This guide includes Greystar-approved logos, colors, fonts, and brand templates, and is found in the Global Resources tab.
What is the Communications & Brand section?
Carryover vacation must be used by this date.
What is March 31st?
This OneGreystar section contains client playbooks, SOPs, emergency preparedness documents, and risk management resources.
What is Operational Policies & Resources?
Service Standards are commonly referred to as this.
What are SOPs? (Standard Operating Procedures)
This comprehensive document, customized for each property, outlines all potential fees a prospect or resident may encounter.
What is the Community Fee Guide (CFG)?