APPT TYPES
NEW TO CHECKING
ACQUISITION THROUGH BLOC
Call off's cannot be done via this communication method.
Texts
How many qualifying transactions does a Household have to complete to be digitally engaged?
One
What are the three categories a personal or checking can fall under?
Existing
New to Bank
Primary
RONIKA'S RANDOM FACT
She can still do a cartwheel and can move each of her eyebrows one at a time
EXISTING CUSTOMER
DEEPENING THROUGH BLOC
What is the dollar amount leaving the bank that requires you to perform enhanced authentication
$1,000
What percentage of the scorecard is Digital Engagement for the Branch/ Bankers and Tellers?
Branch/ Bankers: 15%
Tellers: 40%
What is the seasoning balance for a personal savings account?
$10 EOD1/ EOM1/ EOM2
COREY'S KIDS NAMES
CHARLIE AND JACKSON
EXISTING BUSINESS
BUSINESS THROUGH CSS
When do PTO and Day Off request have to be submitted to Katie?
The 1th of the prior month
What is the minimum balance for an account to qualify for Primacy and when is the balance required?
$100
EOD1
EOM1
EOM2
What is the primacy sales credit value for personal and business?
Personal: 200
Business: 400
HOW LONG HAS JENISIS BEEN WITH CITIZENS?
ALMOST 2 YEARS
NEW TO BANK BUSINESS CHECKING
BUSINESS THROUGH BLOC
List the 3 scenarios when OTP is required
1. Instant Issue Debit Card for unknown customers.
2. Outgoing Wire Transfers greater or equal to $18,000
3. Withdrawal(s) totaling $5,000 in funds that are leaving the bank for unknown customers.
Name all of the qualifying transaction for Primacy
Direct Deposit
Pre-Authorized Debit
Outgoing Zelle (>$1.00)
Mobile Deposit (>$1.00)
Outgoing Check
What is the sales credit value for both branch sourced and non-branch sourced HELOC dollars?
Branch Sourced: 7.5/ Thousand
Non-Branch Sourced: 2.5/ Thousand
WHO HAS ALWAYS WANTED TO BE A SCHOOL BUS DRIVER?
TRAE
EXISTING CUSTOMER OPENING A NEW TO BANK CHECKING ACCOUNT
ACQUISITION THROUGH CSS
WHAT ARE BOTH BRANCH'S GROSS CHECKING ACCOUNT GOALS FOR THE QUARTER?
CHAPEL HILL: 125
DTA: 86
Name ALL of the qualifying transactions for Digital Engagement
Mobile Deposit (>$1.00)
Bill Pay
Outgoing Zelle (>$1.00)
Online Transfer (Incoming or Outgoing and Internal and External)
HELOC Digital Transfer
What is percentage of the sale does the branch get for new and existing investment sales?
New: 3%
Existing: 1.5%
WHAT WAS KATIE'S PROUDEST CITIZENS MOMENT?
Katie’s biggest Citizens Accomplishment is tied between being promoted to the BM at Chapel Hill and being a Green Ambassador for the Investors conversion in Brooklyn, NY.