SAP
What Tcode is used to look up inventory?
MD04
What team uses Cybersource to reject and approve potential fraud orders?
Customer Service
Where did we (almost) all go when we first met?
Bear Republic
What is the most important field to have on your case?
Contact
What communication tool in Microsoft do we currently use to ask quick questions?
Microsoft Teams
What system generated rejection happens when inventory is not available?
j0
What is the name of the woman who we work/train with for Cybersource and what word does she ALWAYS say wrong?
Janis
MAR-MAUGHT
Who has a life-size cut out of someone famous in their bedroom, and who is it of?
Andrea LaRock
Hugh Dancy
What version of Salesforce will all teams be working in by the end of the year?
Lightning
What Excel function is used to look at/create a chart of information from the raw data?
Pivot Table
What stock type indicates that a material is currently in transit?
Stock Type L
What is the name of the page where you go to see all orders in Cybersource?
Transaction Management
What Newell Business Unit currently does NOT have a DTC website, but is about to re-launch?
Coleman
What team currently cannot use Salesforce to create orders?
Dealer Services
What is the formula used to look up one column's information in another file?
Vlookup
When in an order, credit, or debit memo, what tab must you click on to see the coin icon?
AFS Conditions Tab
How many of our teams use Cybersource?
ALL
Who on our team is fluent in sign language?
Melissa Musser
Sales Force Service Cloud
What is the calendar protocol when taking PTO?
Create 2 Calendar Meetings
One shown as FREE and inviting all team members for awareness
One shown as Out of Office on you own calendar
(both to include Name, OOO and dates)
What alternative route can you use to start a session if you already have something running and can't use the usual * button up top?
The icon in the top left corner, and "create new session"
What is the name of the program within cybersource that can help Customer Service look at further details such as the date of when the email address on the order was first seen?
When is Heather's expected due date?
March 2022
What team has more than ONE queue in Salesforce and what are they?
- Repair, Manual Fill Queue, Consumer Complaint
How do you recall an email you accidentally sent?
Open the sent email
Click Actions
And Recall this message