Process
How do you get SE help?
Ask nicely and provide details
What is the approximate standard limit for the length of Ethernet cables.
328ft (300-330 will be accepted)
Solar or battery powered cameras?
No, Inconsistent power or motion based capture is not supported for our 24/7 model
This competitor is known for large, expensive cameras with onboard storage which are cloud managed.
Verkada
Do we have Education Pricing?
You are in control of your pricing, if you call the standard discount an "Education" or "non-profit" pricing how would they know different?
Your customer complains that we don't support their favorite browser. Without this they cannot sign-off on a purchase. They quickly shut down the call and tell you not to call back without this feature. What do you do now?
Submit a feature request.
What type of cables do Analog cameras use?
Coaxial cables with BNC connectors.
Wifi or Mesh connected cameras?
No, We support cameras, not networks. If they have site-to-site "advanced" networking between switches that's fine and we don't care. But the camera must be connected to a switch with a cable.
This competitor has the most similar solution architecture to our own?
Samsara
What do "4U" and "4 Post" refer to?
Server racks come in 2 post and 4 post styles and can be enclosed. Our new office will have a 4 post rack.
Server height is measured in a standard "U" for example our 32 channel server will be 4U
A customer in Trial has a question about upcoming roadmap items, who do you bring into the next conversation?
Sales Engineering responds and escalates further questions to Product Management
What is the port number for secured internet traffic?
443
Analog?
Yes, with conditions. We have a few recommended devices our Support team is familiar with. If you have something else it may not be possible for our support team to integrate with. It usually takes longer to troubleshoot poor quality analog systems.
This competitor's components are specifically banned in the federal government and contractors' networks.
Hikvision, Hytera, ZTE, Huawei, and Dahua are specifically banned.
Hikvision and Dahua are acceptable answers here.
This camera UI standard enabled universal controls for PTZ and remote camera config
ONVIF. This is being tracked as a feature and is not yet on the roadmap.
A customer in Closed Won asks about the upcoming roadmap, who will you bring into the next conversation?
Sales Engineering responds and escalates further questions to Product Management
This protocol is used to assign IP addresses to devices on a network.
DHCP
Some random model of IP camera? How can I tell if it's supported
Check the camera model spec sheet for RTSP
A customer is comparing us with a competitor that has a wide variety of features that are well developed and are similarly priced, how do you proceed?
Listen to their needs and focus on Spot.ai's strengths
How often are thumbnails saved to the cloud?
One 5KB (less than 480p) jpg each minute, and when motion is detected 2fps