Coordinating
What are the 5 most common objections from patients to start treatment?
Time. Money. Insurance. Age. Trust.
What does PPE stand for?
Perfect Patient Experience
When do we audit?
All day, every day! (accurate/signed FAs, correct amounts collected, NV scheduled, consents signed, audit as you prep - pending balances, CCX w/pending TX, past-due balances, credits)
How many cards are in a standard deck of playing cards?
52
What does "inclusive" mean, in terms of how we would coordinate?
$0 expect from insurance and patient; included with another procedure.
Who typically provides the first impression to a new patient, and when?
You! The HC! On the initial phone call.
What is our target collections %?
96.5-97%
Jim Henson is the creator of what beloved cast of characters?
The Muppets!
Who should be offered the $59 NP Special?
Any cash new patient (w/o insurance or discount plan)
You! The HC! (or whichever FO team member is working with the patient/provider)
What live dashboard report should we review throughout each day?
Real Time Production Report
The first iPhone was released in what year?
2007
Explain the birthday rule.
For patients on their parents insurance, of those 2 parent subscribers, whoever's birthday comes first in the calendar year, is the primary insurance.
The provider - pre-connect
What is our target adjustments %?
3-3.5%
What is the largest desert in the world?
Antarctica
If the DE form indicates "COB non-dup = Y" on a secondary insurance, what does this mean?
The secondary insurance will not pay toward anything, until the primary insurance is maxed out.
What does the ACC/T dialogue stand for?
Awareness / Concern / Consequence / Treatment
What are the 4 collections drivers?
1. Pre-Reg
2. Charge Capture
3. Clean Claim
4. RI/$1m
What U.S. state grows coffee beans?
Hawaii