Premier Protocols
True or False: It is okay to call the 502-445-9953 number after hours and weekends and NOT leave a voicemail, as long as you text?
FALSE. The 445# is forwarded to whomever is on call and texts may not be monitored.
If I have a scheduling question, I should call who?
Jennie Adams or Michael Carr
Premier has 2 offices, which city is the second office located in
Lexington
For a bed bound client, we want to rotate the client how often?
Every 2 hours
Open Ended: Give an example of how you had to redirect a client? Specifically for memory care.
Tell us your experience!
What is Premier’s dress code?
Scrubs and name tag
What number do you call if you can’t make it to a shift?
502-445-9953
Who is most recent office staff hire?
Alex Anderson
True or False – it is okay to fill a client’s med planner if the family is aware.
False. We can give meds out of the planner but never fill the planner. This has to be done by family or staff.
There are 6 ADL’s (activities of daily living) can you name 3 of them? Bonus points for naming all 6.
1. Bathing/showering 2. Dressing assistance 3. Transfers 4. toileting (changing depends) 5. feeding client (putting food directly in their mouth) 6. Walking or stand by assistance.
True or False: It is okay to wear crocs to your shift.
False – any shoes with holes in them are not allowed.
True or False – it is okay to call the client directly if I am not going to be able to make it to work.
False – this always needs to be a call to the office – 502-445-9953
Outside of JOC, who is longest tenured staff member at Premier?
Sharon Bland, followed by Loretta Moreno a month later
True or False – it is okay to give a client a shot as long as we don’t determine the dosage.
False – we cannot give shots.
True or False: Premier offers caregivers a referral bonus for hired employees.
True. $150 bonus once new hire works 200 hours in 90 days. After 180 days, $100 for both of you.
True or False: When recording milage, it is okay to record your drive to and home from work.
False – mileage is only recorded DURING your shift.
True or False: It is okay to text for a call out as long the shift isn’t the same day.
False – any shift within 2 weeks is considered a call out and needs to be a phone call to the office.
Roughly how many employees does Premier have in the Louisville market?
80
True or False – we cannot care for a client if they are in the hospital.
False – we can care for a client anywhere.
True or False: Premier offers caregivers a referral bonus for new clients.
True. If you refer a client, after that client bills 40 hours of service, you will receive a $250 bonus.
Is it more important to NEVER call out when JOC on call or LM on call?
Always JOC!
True or False: Time off requests are due two weeks prior to the shift needed off.
True - any shift that is cancelled in time less than two weeks is considered an XCG.
What year did JOC buy Premier CGS?
2015
True or False: It is okay to let the client drive and you can be the passenger.
False – We do not want the client driving we are to drive the client.
What does HIPAA stand for?
Answer: Health Insurance Portability and Accountability Act.