Resolution
Case 83115069
Include lead time per request
Case 82804912
Include lead time per request
Case 82758804
Utilize all resources available to locate account - case should have been reassigned first touch
Case 82905007
Part number/price/description do not match, should have reached out to customer
What is the most haunted state in the US in terms of ghost sightings?
Texas
Case 83117335
Include part number provided - item 794UP7 included on the request
Case 83074139
Did not provide alts, 2 came up in SOE that we could have provided
Case 82809476
Should have responded that we do not carry what they are requesting and advised we quoted a similar product
Case 82869445
Dock missing from ship to address - enter in special instructions if it does not fit
What is Americas favorite Halloween candy?
Reeses
Case 83070542
Should have clarified the CEDD, our system shows BETWEEN two dates, not just one
Case 83122132
Once customer provided part number we should have placed the order (no pricing notes to hold order) - first rep also had opp to locate part number with info provided.
Case 82688231
Should have provided comparator tool suggested options
Case 82902008
Ensure correct account is used
Where was the first city wide celebration of Halloween?
Anoka, Minnesota
Case 82516002
Quote the Grainger item number since the request was ultimately for a quote
Case 83142101
Read special handling notes to send to appropriate team - gcom team
Case 82843411
Should have responded to customer with update confirmation
What was the original name for candy corn?
Chicken feed
Case 82841273
Did not respond to customer confirming nor leave note on order that we released it
Case 82870940
Should have quoted the transformer part listed, not the part numbers in the description
Case 82838853
Ensure all tracking numbers are provided for each order
Is a pumpkin a fruit or a vegetable?
Fruit