Pest Control
The _____ ______ is the 2nd most successful mammal on Earth.
What is a house mouse?
The section of a call including the "what else?" initiative.
What is Recap/Offer Additional Assistance
The initiative set for going the extra mile.
What is the "What Else?" initiative?
After asking to choose a color based on her personality, Shanalee responded with ________.
What is Yellow?
The president of Fox
Who is Jamie Holyoak?
This pest can recognize faces, including human faces.
What is a wasp?
Score this phrase in the introduction section: "Thanks for calling Fox, this is Monty, how can I help you?....I can help you with that, can you please verify the address on your account for me?"
What is Meets Expectations?
The core value with a shield to represent.
What is Crusade?
After being asked what her favorite food is, Karen chose _____ for her favorite food.
What is Sushi or enchiladas?
The title of the position in place to support the Region Managers
Region Assistant
Fox performs a __ pass service.
5
Each save has a monetary value of __
$10
The initiative / program in place to give back and perform service.
What is Fox Giving?
After being asked "If you could write a book about your life so far, what would the most recent chapter be called?" This team member responded with "RIP Shadowfax"
Who is Jaden Condie?
The team that analyzes all business data and creates unique / complicated reports for all of Fox. (i.e. PowerBI Reports)
What is B.I (Business Intelligence)
The average termite queen lays approximately __,_____ eggs each day.
30,000
The lowest scoring section as a company score is___
What is recap / offer additional assistance?
The book created each year to show off Fox.
What is the Culture Book?
Karen's personality color is ________. (Out of red, blue, yellow, white)
What is White?
A position that supports the customer service team and the BOM
What is customer service supervisor ?(CSS)
Which is not a generally covered pest in the Fox HPP? Ants, Oriental Cockroaches, Ticks, Millipedes, Box Elder Bugs.
What is ticks?
The audit performed by Ambrie to make sure a certain queue is being monitored
What is Spanish Queue Login Audit?
ILP (Individualized Leadership Plan)
This team member taught clogging classes throughout high school.
Who is Ambrie?
A position that provides valuable feedback to operations leadership and focuses on success within roles.
What is Quality Assurance Evaluator?