DISPOSITION
CODES
CODES
Use This Code When Creating a New Reservation.
What is: New (Group/ Standard) Reservation?
Successful Active Listening Demonstrates That We Understand Our Guests' . . .
What Is: Perspective/Needs?
Your Evaluation Feedback is Called
What Is: A Connection Card?
Can Be Detected While
Guest Facing or On the Phone
What Is:
SMILE?
Use This Code When Reporting a Guest's Lost Item.
What is: General Inquiries?
When Our Guest Is Talking, We Should Never . . .
What Is: Talk Over/
Interrupt?
We Should Be Making and Strengthening What Types of Connections
What Is: Personal, Proficient, Practical?
ANTICIPATE
Is Closely Related to . . .
What Is: ACT?
Use This Code When Our Guest Asks to Have Their
e-Tickets Resent.
What is: Existing (Group/ Standard) Reservation?
Reservation Ownership Must Be Verified Before
What Is: Discussing Details/Making Changes?
You Should Review Your New Evaluations Within
What Is: One Week of Receiving Them?
All the Commitments Working Together Constitute
What Is: SERVE?
Use This Code When Calling the CR Helpline to Test Equipment Before Taking Calls.
What is: Test?
A Comprehensive Reservation Review Must Occur Before
What Is: Taking Payment/Making Changes?
The 2 MAIN Parts of an Interaction Are
What Is: Guest Experience & Agent Earnings
Name the TEAMS That Follow Our Guest Services Commitments
What Is: Customer Relations, House, Retail, and Security?
Use This Code When An Existing Reservation Has Had No Changes Made
What Is: General Inquiries?
What 3 Things Must Be Included In Notes
What Is: Caller's Name, Reason for Call, Use of Predefined Notes?
Our Teamwide Metric Goals Are
What Is: Average Talk Time - 6 minutes; Average After-call Work Time - 1 minute; Average Handle Time - 7 minutes?
Name All SIX of Our Guest Services Commitments
What Is: Greetings & Farewells; Anticipate; Act; Smile; Active Listening; Eye Contact?
This is Heather's Middle Name
WHat Is: "Elizabeth?"