Automated Tools
Install, Upgrade, Updating
Data Damage
Resources
Just for fun
100
This tool is used when a QuickBooks function is damaged or when a simple re-install does not correct an issue, you may need to uninstall QuickBooks, rename installation files left behind, and then re-install QuickBooks.
What is The Clean install utility?
100
After installation, it is a good practice to register the customers product, this this how you would enter the validation code inside of QuickBooks
What is Help > About QuickBooks > Ctrl + R + P?
100
it's the KB for step one in the data damage series.
What is HOW20804?
100
Using Inquira, you will find this information on which versions of QuickBooks Enterprise Solutions is supported.
What are Versions 13.0, 14.0, 15.0 and 16.0?
100
Tony's middle name.
What is Andrew?
200
Use this tool when You can't open your company file, You get a 6xxx error, or you get an H202 error (error opening QuickBooks over a network or multi-user setup issue
What is the file doctor?
200
Before upgrading to a new version of QB, these steps should be taken before opening the .QBW in QuickBooks.
What is Resort your lists, Verify the file, check your QBWIN.log, resolve errors or rebuild?
200
This is the article outlining how to escalate to data services.
What is INF12300?
200
You will find this phone number in the Intuit Phone list, Right networks for customers.
What is 888.417.4448?
200
The department where Tony's wife works.
What is QBOA?
300
Use this tool to fix a wide variety of error messages you may receive when installing QuickBooks..
What is the install diagnostic tool?
300
This is how you would setup multi-user mode on a central server.
What is Install on Server, Set folder permissions/sharing, set Firewall ports, scan and connect file with DBSM, browse for file, scan, ensure DBSM service is set to Automatic in the services?
300
"does this occur in a sample company file?" is the question you should ask during this step in UDAS. (to determine that what is the root cause.)
What is Data?
300
You should only contact this department if you have exhausted all of your resources..
What is Tier 2 or Leads?
300
Tony's favorite flavor of mountain dew.
What is voltage - or blue?
400
This automated tool can be used to repair or recover from data damage. Only if it has occurred within the last 12-24 hours.
What is ADR or Auto Data Recovery?
400
This is done when the "next" button is missing from the installation screen while installing on a Windows 7 machine. Hint: SLN49320
What is edit screen resolution or DPI settings?
400
Do this after verifying the data, every time. Especially before a rebuild.
What is Check the Qbwin.log?
400
This is the resolution for error Code: 80029c4a,
What is Perform a clean install?
400
Tony's favorite sports teams, Baseball, football, and basketball.
Who are The New York Yankees, New York Jets, and the Orlando Magic?
500
This is an Internal-Only tool that support agents can use to assist customers in changing the Admin password.
What is the support assisted password reset tool?
500
Do this when you receive error: 1334 while repairing or updating QuickBooks.
What is perform a Clean Install?
500
These are three common symptoms of Data Damage..
What are Damaged links, Missing or damaged transactions, and Error messages?
500
Use this KB When QuickBooks displays an error or stops responding (hangs or freezes) when sending forms by email.
What is SLN40459.
500
Those are the names of Tony's children..
Who are Sophia and Hunter?
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