Video Reviews
Where would you direct an employee who's wanting a video review?
What is Global Security SharePoint or ServiceNow
What's the first question we should ask when access history is requested?
What is the security justification
What color badge would an employee based out the Phoenix office get?
What is Blue
For a security clearance ticket, who do we tell them do send their request to directly?
Who is Patrick O'Donnell
Where should we direct employees needing restricted access?
What is Gatekeeper
For personnel issues, i.e. altercations, time theft, threats, etc. review requests, who should be involved first before starting review?
Who is HR
What is the maximum amount of days we can run an access history request for per our retention policy?
What is 90days.
What's the maximum amount of days we can issue a temporary or contractor badge for?
What is 5 days
For a "disable access badge" ticket, how many days do you have to complete the task per our policy?
What is 5 days.
What two pieces of information need to be listed in the journal entry for a termination?
What is the date and ticket number
What are the acceptable forms of sharing video with requestors?
What is Webex and In Person
What level of management approval is needed for suspected time theft?
What is director level.
What access level(s) does a contractor in Amsterdam get?
What is the AMS contractor access level
Which comment field in the ticket will notify the requestor of your comment?
What is additional comments (customer visible)
Where can the restricted access approvers list be found on our private SharePoint Page?
Where is Field Ops section/Homepage
What type of ticket should a video review be opened as?
What is an SCTASK ticket
What search period should NOT be selected when running access history?
What is "All".
What three sections does the badge number go in on employee S2 profiles.
What is Badge, card number, and PIN
Where would you open an FMR ticket for yourself for a task you're working on?
What is the Visual Task Board (VTB)
What program do we use to find the WWT ID number?
What is the user service?
What three types of video reviews need to be documented in Report Exec?
What are Safety, HR Incidents, and Lost Prevention
What format should we be sending access history reports in?
What is Excel
What are the requirements to issue a Consultant Badge?
What is a ticket request with documented VP approval, photo, and completed non-employee NDA
Where can you add multiple people to a ticket?
What is the "watch list"
What is the procedure when an expired consultant comes onsite?
What is take their badge, have them sign in as a visitor, and have them reach out to their POC for renewal