SYSTEM OUTAGE PLAYBOOK
This is the maximum amount of cash that a cash box can have if it is adjacent to a TCR during business hours.
What is $2,700.00
What is the Electronic ID guide.
This is how many days a member has to reopen a closed membership savings account before having to requalify for membership.
What is 30 days.
9 + 10...
What is 21.
These two ENCORE operating statuses prevent non-members from conducting transactions.
What are "NO POWER" and "MAINFRAME UNAVAILABLE."
This is the maximum amount of cash that a cash box can have if it is not adjacent to a tcr during business hours.
What is $10,200.00
This is the tool that we use to inspect any government issued photo ID.
What is the Fraud Fighter Pen.
This form must be filled out if a member wishes to reopen an account closed per security.
What are chickens?
This is the maximum amount of cash that a cash bag can have if it is adjacent, non adjacent, or at an open MSR desk AFTER business hours.
What is $250.00
This type of ID is issued by a U.S or foreign government bearing a photograph of the individual.
What is a Primary ID.
This disclosure MUST be provided to members when a closed account is reopened.
What is the Navy Federal Important Disclosures (NFCU 606).
P.O.P holdin it...
What is down.
This system provides account information based on the previous end of business posting date.
What is the Member Savings/Checking Information Lookup (MIL).
This is the maximum amount of cash that a cash box can have at an open MSR desk during business hours.
What is $250.00
This type of ID may be accepted as long as it is not restricted from being used to confirm identity and is reviewed by a team leader or SMSR.
What is a temporary ID.
This form must be filled out if a member wishes to reopen a minor account with multiple joint owners.
What is the Membership Application for a Minor (97mi)
The first Pixar movie
What is Toy Story.
These are the 3 steps that a team member should take when encountering a system slowdown/error?
What are Stop, Ask and Inform.
This is the maximum amount of cash that a cash box can have AFTER business hours when there are no tcrs present.
What is $13,200.00
This type of ID may be accepted if the member has an established relationship with Navy Federal and the ID appears to be authentic and is reviewed by a SMSR or team leader.
What is a foreign government issued ID in non-English.
This is the procedure for reopening a closing account.
What is contact branch assist.
The year that Facebook launch.
What is 2004.