Encore & You
2 Parter
Cash Limit for Teller next to TCR
Cash Limit for Teller at Express
$2700
$250
6 Weeks + Current
Acceptable Forms of ID for Non Navy Fed Vendors
(Name 3)
Work Badge, Gov ID, Company Vehicle, Company Uniform, Business Card
Member is making a $1000 Check Loan Payment
Length of Hold?
2 Days
Period of time you can go without accessing your cash bag (If over $0)
30 Calendar Days
Disclosures provided to
New Members w/ Checking
Prospective Members.
RIBS + 91A and VCC Disclosure
Brochure of Products/Servs & Rate Sheet
Name 3 Roles within the Robbery Packet
Witness Collector, Leader, Robbery Reporter, Post Robbery Coordinator, Crime Scene Preserver
New member is depositing $7500 cashier check.
Length of hold?
$5525 Next Day
$1975 Five Day
Amount that a Leader must perform a level one override for.
$25 or more
2 Parter
What is an IA & what is it for?
How long is this retained for.
Indemnity Agreement, used for loan cancellations/replacement draft.
1 Month + Current
2 Parter
Procedure for NFCU Card turned in/found at branch.
Procedure for Non NFCU card.
Freeze card. Contact member advising they have until COB to pick up card, if not branch will cancel. (They may request for us to hold it up to 5 Business Days.)
Non NFCU, destroy.
Member has re-established his membership after several years and is looking to redeposit a $3000 Payroll Check.
How long is the hold?
2 Days
When processing a deposit into a new account after midday, what must be performed after (In order)
Check Hold on Encore
IM51
IMMP
What is the DR Function?
Can the team member who submitted the loan perform the DR Function if it was auto approved?
Loan Document Received (Receiving of Prom Note)
Yes
What questions must be asked for a member to withdraw without a valid ID?
What is the max a member can withdraw without ID?
$100
CIP Questions
Member Presents 3 Items
$1000 Navy Relief Check
$1500 US Treasury
$750 Personal Check
Length of Hold
$1000 No Float
$2250 Next Day
What are the last 6 digits on your debit card?
What accounts are linked to your debit/CUCARD?
When was your last ATM transaction?
Who is the authorized user on your NFCU CC?
J/O name and DOB?
Who sponsored your membership?
Name of person you may have sponsored?
Make/Year of collateral on your loan?
Who did you last Wire/Western Union?
What account is securing your loan?
Multiple Parts
What system is used for process title requests?
Name an example why a member would request a title prior to paying it off.
How long is a title held for by the branch after it is received?
CCM (Collateral Control Management) in PEGA
Add/Remove Registered Owner, Member will sell Vehicle (loan must be PIF first), other DMV Action.
30 Days, then branch must FEDEX back to VINTEK.
DOUBLE JEOPARDY
Name of the current Chief Security Officer
Give 3 scenarios in which a check may be waived.
Death, Divorce, Job Loss, Injury, Major Disaster