QI History
This Italian economist suggested that 80% of the wealth was held by 20% of the population.
Who is Vilfredo Pareto?
A repository of real or potential process errors or shortcomings.
What is the sFMEA?
The most common type of intervention approach used to decrease unintended variation.
What is standardization?
Symbol that tells the change story on a control chart.
What is the annotation?
What is a Key Driver Diagram?
This Industrial Engineer said, "No one gives a hoot about profits - if they did, they would be interested in learning better ways to make them."
Who is W. Edwards Deming
A depiction of quotes or summaries describing how might the experiences of various stakeholders be relevant to Understanding.
What is an empathy map?
Loud description of data which should be distinguished from "signal."
What is "noise?"
A point landing on the centerline on control chart does what to the calculation of a potential shift?
What is it neither makes or breaks the shift or is skipped?
In "Switch" the symbolic figure of both the power and emotions related to the change.
What is the elephant?
A horizontal bar chart designed to show production steps over time and can be used to manage improvement projects was named after which engineer and social scientist?
Who is Henry L. Gantt?
A tool that identifies driving and resisting factors for change.
What is a force field analysis?
Deming's term for reactive intention to change a process leading to unnintended results.
What is tampering?
What is the Lower Control Limit (LCL)?
The first discipline of leadership standard work in "The Toyota Way to Lean Leadership."
What is self development?
The consulting firm (or any author) that developed the the Model for Improvement and wrote, The Improvement Guide.
Who are the Associates in Process Improvement (GJ Langely, RD Moen, KM Nolan, TW Nolan, CL Norman & LP Provost)?
What is the Five Whys method of root cause analysis?
The level of reliability most likely to get unintended results.
What is chaos (<LOR=1)?
The minimum number points required by our templates to calculate a baseline on a run chart.
What is 10?
Of the four professional mindsets, the one requiring experiments in rethinking described in, "Think Again."
What is the scientist?
Developed the concept that variation in data should be viewed in one of two ways: either as variation that indicates something has changed or as random variation.
Who is Walter Shewhart?
A tool that sanctions the beginning of a PI project that this class did not have to use...as they already had authorization to form a team and start the Understand Phase.
What is a project charter?
A description of when workers change their behavior when they believe they are being observed even though no test is being conducted.
What is the "Hawthorne Effect?"
A single point above or below the control limits always means the improvement team should do this.
What is investigate the potential reasons for the special cause signal?
According to your instructors, the very best PI tool to use when the team has exhausted their intevention ideas to test is...
What are change concepts?