Working with
QRM
QRM
This is the system you must sign into before you can even access QRM.
Surge
Part 2 must always be assigned to this person.
The Nurse/First aid/Supervisor who you reported the incident to.
You witness unsafe visitor behavior. This report type is required.
Incident Report
A family member slips on a freshly mopped floor but catches themselves on the handrail. What report is this?
Incident Report
This person must be notified immediately for any resident-related incident.
the nurse
Which team can help reset your username and password for Surge
People & Culture
You assign Parts 2 and 3 using this symbol
The envelope icon
A staff member almost slips but is unharmed.
Near Miss
While assisting a resident to transfer, the resident suddenly grabs your arm tightly, leaving bruising. What steps should you take?
- Inform First Aid and Supervisor
- Employee Incident Investigation (QRM).
- Nurse must be notified for resident documentation in PCC.
If its a staff:resident altercation (where employee has been injured) which reports do you complete?
Witness statement on paper -> give to the nurse
Employer Incident Investigation Report -> QRM
After clicking the QRM icon, this is the option you must select to begin reporting.
QRM on Demand
If Part 2 is assigned to the wrong person or not assigned, this happens.
The report stalls and is not reviewed
You notice clutter creating a tripping risk
Workplace Hazard Report
During evening care, two residents begin arguing in the dining room. One resident pushes the other. No staff are injured, but you witness the interaction and separate them.
Resident-to-resident incident → You complete a Witness Statement then is documented by the nurse in PCC Risk Management.
This role must receive Part 3 to ensure accountability, tracking, and resolution.
Direct Manager
Skipping this step means your manager never sees the report—even if everything else is done
Click on Save and Review Deficiency and then Save and Lock Audit
Part 3 must always go to this role, regardless of incident type.
your direct manager
A staff member is scratched while providing care to resident. Which reports are required?
Employee Incident Investigation
Witness Statement to give to nurse (nurse completes PCC risk management)
You witness a visitor attempting to help their family member transfer without staff assistance. The resident becomes unstable but you intervene before a fall occurs.
Incident Report (QRM)
Inform Nurse as resident was involved- nurse documents in PCC
This part of the form must always be completed by the person reporting the incident.
Part 1
A staff member cuts their hand. You complete an "Incident Report Form" on QRM. What did the employee do wrong?
Should have completed:Employer Incident Investigation Form not Incident report form
A report is completed. It exists in QRM—but no action is taken by the managers. What might have happened? 2 points
-You did not save and lock the audit
-You did not assign to the correct individuals
Staff often choose Incident Report when they are injured—but because harm occurred to an employee, the correct report is _____
Also explain when is an Incident Report appropriate
Employer Incident Investigation
When it involves: Students, volunteers, Contractors, Visitors.
During care, a resident becomes resistive and throws a hairbrush that narrowly misses you. You are not hurt, but the situation could have caused injury.
Near Miss (QRM) and informing the nurse to document on PCC (risk management) as resident is involved
A resident scratches a staff member during morning care.
The HCA reports to the nurse, completes a witness statement, and must now decide what to enter in Surge.
Employee Incident Investigation in QRM