ACRONYMS
Local Crew assigned to service the packing needs and pick up of household goods
ORIGIN AGENT (OA)
Safeguard all cash, jewelry, or other expensive items. Hand-Carry them.
Member
Refrigerators, Washer and Dryer mattresses cribs medical equipment deemed
Essential Items
You are able to research me, and member can see all remarks
MoverStar
Customers who are frustrated upset/Hostile/CATA/social media
Escalation Tier
Any boxes and/or paper involved with the customer’s move. Authorization is needed by Suddath an requested by the customer
DEBRIS REMOVAL (DPU)
All nuts, bolts, and screws, small hardware and other fasteners removed place in.
Part Box
Mold, fire, and infestation, Theft
Catastrophic Claim
I am the Walmart to all core systems
SCAC Strategy
Selected shipment that has heightened oversight to ensure excellent scores.
VIP/Extreme Shipment
The personal effects or property used, or to be used, in a dwelling. moving with the United States.
DOMESTIC HOUSEHOLD GOODS (dHHG)
You or adult 18 year or older must be available Between
8am-5pm
The moving company fails to pick up a shipment upon the agreed date, fails to deliver on or before the required delivery date
Inconvenience Claims (ICC)
System was created and program by Suddath
GMMS
moves within the same state that we manage.
Intra Managed Shipments
Standard Carrier Alpha Code issued by the National Motor Freight Traffic Association.
SCAC
Who would you contact if member is requested SIT
Customer Service Representative (CSR)
Damage was done to the residence at the Origin or Destination
Property Damage
Easy to navigate, but difficult to implement for emails
MoversSuite
These are defined as shipments requiring pickup within 5 Government Business days.
Short-Fuse
Elevation provided by the customer on their relocation experience after the move is completed. This evaluation is required by the Military.
CUSTOMER SATISFACTION SURVEY (CSS)
Make, model, serial number and caliber or gauge
Firearm
How long does the TSP have to extend offer to the member for claims exceeding $1k
60 Days
Where can you find document management system
Transflo or Quick View
Customers are still eligible to complete surveys our team just has limited visibility on the shipment as our Ops and CSR team members do not work the shipments.
Non-Managed shipment/Self Manage