Definitions
Empathy
means being able to identify with and understand another person’s feelings, situation, and motives.
Patience
You must be tolerant and understanding.
Professionalism
A blending of many different personal qualities such as good judgment, proper behavior, courtesy, good communication skills, honesty, politeness, responsibility, integrity, competence, and a proper appearance to meet the standards expected in a health care career.
Nonverbal Communication
The use of facial expressions, body language, gestures, eye contact, and touch to convey messages or ideas; communication that is not spoken.
You are qualified and capable of performing a task. You follow instructions, use approved procedures, and strive for accuracy in all you do.
Competence
Sympathy
To understand and attempt to solve the problems of another
Competence
You are qualified and capable of performing a task. You follow instructions, use approved procedures, and strive for accuracy in all you do.
Enthusiasm
Intense interest or excitement
Verbal Communication
The use of words and expressions; communication that is spoken.
Employers and patients rely on you, so you must accept the responsibility required by your position
Dependability
Honesty
Truthfulness and integrity are important in any health care field.
Responsibility
Responsibility implies being willing to be held accountable for your actions. Others can rely on you and know that you will meet your obligations
Self-Motivation
Ability to begin or to follow through with a task without the assistance of others
Active Listening
Means paying attention to and trying to hear what the other person is saying. Good listening skills require constant practice
means being able to identify with and understand another person’s feelings, situation, and motives.
Empathy
Dependability
Employers and patients rely on you, so you must accept the responsibility required by your position
Discretion
ability to use good judgment and self-restraint in speech or behavior
Tact
Able to do or say the correct thing; thoughtful
Time Management
is a system of practical skills that allows an individual to use time in the most effective and productive way possible.
is a system of practical skills that allows an individual to use time in the most effective and productive way possible.
Time Management
Willingness to Learn
You must be willing to learn and to adapt to changes. The field of health care changes constantly because of research, new inventions, and technological advances.
Teamwork
Cooperative effort by the members of a group to achieve a common goal.
Competency
Able; capable of
Confidentiality
Maintaining patient privacy
Maintaining patient privacy
Confidentiality