MQS
When is it permissiable for a consumer to give us someone elses MQS details?
If they are married
What should you enter in the time frame box when a consumer is looking to buy "pretty quickly?"
Clarify. That is not specific enough for us to enter into FocusFire.
Is it ok to skip asking when the consumer is looking to view properties?
NO
Are avocados a fruit or a vegetable?
They are a single seeded berry
T/F Using pace that is appropriate for the consumer is a key part of Communication Skills?
True
When can we mix two consumers mortgage qualifying information?
Never
Is Australia or the moon wider?
Australia
The Moon is 3400KM and Australia is 4000KM
What type of property is a "home" considered?
Not sure, clarify
What is this consumers motivation "I am in Texas but looking to buy a home in Florida to relocate."
Relocation
T/F You will get a Below Expectations grade if you ignore a direct question from a consumer or client?
True
When can you use an offer letter as proof of income?
If they are relocating
On inbound calls with no profile what can we ask before the recording disclaimer?
Consumers name
At what number of units does a multifamily property become a commercial property?
5 or more
How many ways are there to make change for a dollar?
293
For Courtesy how many respectful phrases do you need to use to get exceeds?
4
"My credit is between 650-690, around fair or good. I'm not sure" What is this consumers credit?
Fair
Consumer says "the house is for my son/daughter." Can you pitch a lender?
Not sure. Clarify who is purchasing the property
What do you put in as the consumer purchase price when the consumer says "500?"
Clarify. "Ok 500,000."
T/F: It is ok to pass along the consumers down payment information
Never
If you do not show empathy for a consumer's hardship what is the highest possible grade you can receive?
Below expectations
Consumer says they are working on their credit. What do you do?
Confirm how the consumer rates their credit.
Is "jiffy" a proper unit of time?
It is exactly 1/100th of a second
When can we skip asking for the listing address if the consumer is looking to sell?
If the consumer already has a listing agent assisting them
What is the national animal of Scotland
The Unicorn
In Transparency what is the best call grade you can receive if you imply we are affiliated with the listing agent?
Unsatisfactory