Driver Status
These questions are used to probe for who needs to be listed on the policy.
“Are there any household members who live with you and are old enough to have a permit?”
This Program designed to show appreciation for staying with Progressive; earn more rewards the longer you stay.
Loyalty Rewards.
Name 2 of the three states with Mandatory Vehicle Garaging disclosures
Maine: Vehicle Garaging Acknowledgement , Michigan: Vehicle Garaging Disclosure , Vermont: Vehicle Garaging Acknowledgement
Why did my rate increase at renewal?
How do you make the offer for Ask for Renewal, and how do you code it after? (payment not received)
I see your renewal is coming up, I would be more then happy to take that payment from you today. Would you like to make your renewal offer payment today?
You have discovered there are household members aged 15 or older, however they do not operate the vehicle being quoted. What’s the next step?
Read the mandatory exclusion script when excluding a driver.
I will need to list all household members who meet the minimum licensing age of 15 years and 6 months on the policy. You may exclude those who qualify from your coverage, however, if they were to drive your vehicle(s) and get into an accident, Progressive will not pay for the damages.”
Customer Has Comp and Collison and is concerned about if their Dog (Yankey Doodle) is stolen with the vehicle will any coverage apply for Yankey?
Yes!
Pays $1000 towards the pet in the event the pet is stolen along with the vehicle & not recovered.
Note: Insured does not need to obtain new pet to receive reimbursement.
What is the mandatory NY scripting
"I am a Direct Sales representative for the Progressive companies doing business in NY and licensed to sell insurance in New York. In addition, I am a salaried employee and not paid a commission for the sale of any policy."
Someone added my daughter to my policy without my permission!
Check notes for underwriting. If not from underwriting. Read Driver status, and then review the driver details. Most information will be defaulted and we want t make sure the driver info is correct.
How do you make the offer for a paperless upgrade and how do you code it after? (customers would like to see all documents Via email)
I notice you are receiving your Id cards and renewal offers through mail, would you like to receive all of your documents through email?
Code it-converted to paperless
After adding a resident to the policy, your customer asks how this person will be covered. What’s your response?
“Listed drivers qualify for coverage per the terms of the policy contract.”
Name 3 Benefits for move out of state
Ni deleting vehicle in MD what scripting should be read? -
- Our company is required by law to advise the insured of the following: If you fail to replace your motor vehicle insurance, Maryland transportation law provides that uninsured motorist penalties will be assessed. If you become uninsured, you will be required to surrender all evidence of registration, including license plates & registration cards. The registration plates must be returned to the Motor Vehicle Administration on or before the date your insurance policy expires or is canceled.
This bill Is just too much, I need to cancel my service today!
You will be transferred to a specific group of licensed professionals to assist with your request. They can cancel the policy or see if customer can be retained
What guideline do you use when you are unsure of what the treatment is?
Customer Relationship Assistant (Treatments)
This coverage is not provided for any claim arising from an accident or loss involving a vehicle being operated by an unlisted household member.
Collision
What is always in front you, but you can't see?
The Future!!
Ni does not want to provide social. How do you reply?
Every month my auto pay is taking the payment way too late and im getting fees with my bank!
If autopay is hitting their bank after their dd we know right away that’s going to be eft when we get into the policy, so we would lead with explaining the delay with EFT and offering by autopay by card to prevent those issues. (sometimes the explanation itself is enough)
How do you inform the customer that they have upgraded from Platinum to Diamond? What are the benefits of Diamond Rewards?
Promote Loyalty program improvements, & discuss benefits. Code CRA as Educated Customer on Loyalty Benefits.
Diamond 5 years-Continuous Insurance, Small/Large accident forgiveness. minor child/teen Driver discount.
This bird, often associated with wisdom, is active at night.
Owl
This Feature allows you to handle your own insurance transactions, day or night.
What are the transactions?
Your customer is moving, what should be read?
FCRA , May we use information from your initial policy to offer you new quote with another progressive company?
I have had it with this company! Didn’t my Gieco call you all to cancel my policy last week? (OH Policy for this purpose)
Cancel it, if it was within the week backdate to date the policy started with other company. Follow bau.
Customer calls in to pay their renewal in full. How would you make the Automatic Payments EFT/CARD treatment?
I see that you normally pay your renewal in full, would you like to enroll in automatic payments where the payment is processed for you every six months automatically.