Lean On Me
Ask this at least 5 times to get to the root cause.
What is Why?
APEX
What is 'Always Perform for Excellence'?
Project type to ensure there are absolutely no faults.
What is a Zero Defect Plan?
Something that deviates from a specification, a standard, or an expectation.
What is a Non-Conformance?
Place to find quality policy documentation?
What is IBMS (Integrated Business Management System)?
Type of project with a known issue and known solution that can easily be implemented.
What is Just Do It (JDI)?
COPQ
What is 'Cost of Poor Quality'?
The closeness of agreement between an observed value and an accepted reference value.
What is Accuracy?
Any deviation from a Process Directive requires this.
What is a written approval from Quality & Program Management?
The system defined by AS9100.
What is a Quality Management System?
Two of the 8 wastes.
What are Defects, Overproduction, Waiting, Non-utilized talent, Transportation, Inventory, Motion, or Extra processing?
QMS
What is 'Quality Management System'?
A formal request from the customer to alter a process in order to meet requirements.
What is a CAR?
An approved action taken to correct a deviation in a product that will bring the item to full compliance with the requirements.
What is a Rework?
Person(s) responsible for establishing, implementing, and maintaining quality.
Who is Everyone?
6S refers to (list 3).
What are Sort, Standardize, Sustain, Shine, or Safety?
RCCA
What is 'Root Cause Corrective Action'?
A systematic evaluation to determine the conformance to qualitative specifications of some operational function such as labs.
What is Audit?
What the 'sigma' in Six Sigma represents.
What is Standard Deviation?
Safety regulations.
What is OSHA?
The four elements of standard work.
What are Content, Sequence, Timing, & Outcome?
ISO
What is 'International Organization for Standardization'?
The effect of uncertainty.
What is Risk?
Difference between 'Preventive Action' & 'Corrective Action'.
What is Preventive Action ensures the defect does not OCCUR while Corrective Action makes sure the defect does not RECUR?
ISO 9001 defines PDCA as this.
What is Plan, Do, Check, Act?