Terms
A supplier’s ability to deliver goods or services that will satisfy customers’ needs.
What is Suppler Quality?
Involves evaluating processes to maximize customer value while minimizing waste.
What is Lean?
Determines if the products or services produced as part of the project will be accepted or rejected.
What are Acceptance Decisions?
Displays the history and pattern of variation of a process over time.
What is Run Chart?
Delivering products that meet requirements and fitness for use.
What is Conformance?
Any activity that consumes resources and produces no added value to the product or service a customer receives. Also known as muda.
What is waste?
The analysis of a manufacturing system at all stages to maximize the quality of the process itself and the products it produces.
What is Quality Engineering?
Corrects or prevents further quality problems based on quality control measurements.
What are Process Adjustments?
Is a bar graph of a distribution of variables.
What is a Histogram?
Cost of planning and executing a project so it is error-free or within an acceptable error range.
What is Prevention Cost?
A systematic and independent examination of a product to gather objective evidence to determine the degree of conformance to specified requirements.
What is a Product Audit?
Is a structured review of specific quality management activities that help identify lessons learned that could imporove performance on current or future projects.
What is a Quality Audit?
Is action taken to bring rejected items into compliance with product requirements, specifications, or other stakeholder expectations.
What is Rework?
Graphic displays of the logic and flow of processes that help you analyze how problems occur and how processes can be improved.
What is a Flowchart?
Cost that relates to all errors not detected and corrected before delivery to the customer.
What is External Failure Cost?
A statistical measure of how well an organization is doing in a particular area. A KPI could measure an organization’s financial performance or how it is holding up against customer requirements.
What is a Key Performance Indicator (KPI)?
Generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization.
What is Benchmarking?
Name four types of testing.
What is Unit, Integration, System, and User Acceptance?
A graphic display of data that illustrates the results of a process over time.
What is a Control Chart?
Cost of evaluating processes and their outputs to ensure quality.
What is Appraisal Cost?
A systematized group of activities to recognize and evaluate the potential failure of a product or process and its effects, identify actions that could eliminate or reduce the occurrence of the potential failure and document the process.
What is Failure mode effects analysis (FMEA)?
Includes all the activities related to satisfying the relevant quality standards for a project.
What is Quality Assurance?
DMAIC Stands for this.
What is Define, Measure, Analyze, Improve, and Control?
Traces complaints about quality problems back to the responsible production operations.
What are Cause-and-Effect Diagrams?
The cost of conformance plus the cost of nonconformance.
What is the Cost of Quality?