Membership
Form is used for membership?
What is 97HX?
True or False:
You do not need a second ID for a withdrawal over $3,000.00
What is False
True or False:
You can accept third party checks over $10,000.01
What is False.
BSA stands for...
What is Bank Secrecy Act
What is the current NFCU mobile App software version?
What is app version 2026.1.2
Where does a member go to manage all transfer accounts at once?
"Manage Accounts"
True or False:
We can accept Discover card for cash advance
What is False
Where on the account view page do you open new accounts or lending products? And what button do you click on.
Bottom, "Open New Account"
Give atleast 3 Types of Reporting
Give atleast 3 types of documents can be uploaded in the “Upload Documents” section of the NFCU app?
What is: Disputes, Wire Transfer Instructions, Gap Claims, Collateral Risks, Navy Federal Investment Services, Consumer Lending, Mortgage
Adding Joint Owner or Change of Info
What is 97CI
True or False:
Is the required disclosure provided before a gift card purchase is processed by the teller?
What is: True. Required Gift card disclosure should be provided, and it can be found on its sleeve.
True or False:
You dont need to sign for Cash Advances
What is False, signature is required for cash advances
Dollar amount must be filed?
What is $10,000.01
What should you do if I want to stop receiving text messages?
What is: Reply "STOP" to the number that sent you the notification
Minimum deposit for membership account
What is $5.00
Light used to verify identification
What is Fraud Fighter Pen
True or False
We can accept electronic signatures for membership application.
What is False.
Ensure the appropriate information is present on the form, all PII for member/applicant is completed and document has a signature, as a digital signature is not acceptable.
True or False
Its acceptable to leave a USD note after filing a UAR
What is False.
Can you opt out of receiving security notifications by email?
What is: Security notifications will always be sent via email. You can also choose to receive them by text message or push notification.
True or False:
You can have 5 joint owners on your account
What is false.
Type of Checks for no hold item.
What is
Navy Federal-issued items:
◦ Checks drawn off a Navy Federal account (i.e., checking account,
MMSA, Overdraft Line of Credit)
◦ Navy Federal credit card convenience checks
◦ Navy Federal HELOC checks
◦ Any item issued by Navy Federal and viewable in the ARP/SMS
System (i.e., cashier's checks, regular loan drafts, pre-approved
loan drafts)
• Military relief checks (NMCRS)
True or False
Automatic Clearing House requires a new signature form for transfer
True
2 acceptable forms of Primary Identification.
What is State-issued driver's license, State-issued identification card,U.S. government-issued or State Issued agency ID (e.g., Veteran's ID, Native American Tribal ID card).
U.S. government-issued military contractor's ID (Active or retired)
U.S. military-issued ID (e.g., active duty, retired, dependent)
U.S. Passport
When is a security notification sent?
What is: Security notifications will be received when your digital banking credentials have been updated or if we detect suspicious activity on your account.